Service and Sales Administrator

Scott Combustion Limited; East Grinstead; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company Events

Wellbeing Benefits – 24 hours turnar­

25 days holiday

Job summary

Scott Combustion Limited is seeking a proactive Service & Sales Administrator to bridge Business Development and Service teams. You will coordinate customer enquiries, service delivery, quotations and sales support, acting as a key contact for customers and internal stakeholders to capture opportunities and ensure smooth operations.

The role offers full-time hours, on-site work, and benefits such as company events, wellbeing GP appointments for the family, and 25 days of holiday.

Qualifications

• Experience in administrative, service coordination, or sales support roles.
• Strong organisational skills and ability to manage multiple priorities.
• Excellent communication and customer service skills both verbal and written.
• Proficiency with CRM systems and Microsoft Office.
• High attention to detail and accuracy.
• Experience within engineering, industrial services, or HVAC-related industries.
• Familiarity with service scheduling or field service management systems.
• Commercial awareness and understanding of sales processes.

Responsibilities

• Provide administrative support to the Business Development Manager, including preparing quotations, proposals, and tender documents.
• Log and track sales enquiries, ensuring timely follow-up and accurate pipeline management.
• Maintain and update CRM systems with customer interactions, leads, and opportunities.
• Assist in identifying upsell and cross-sell opportunities from existing service clients.
• Support contract renewals and service agreement administration.
• Act as a central liaison between customers, service engineers, and internal teams.
• Schedule service visits, maintenance activities, and breakdown responses efficiently.
• Ensure engineers are fully briefed with job details, site requirements, and documentation.
• Monitor job progress and ensure timely completion and reporting.
• Serve as a primary contact for incoming customer enquiries (phone/email).
• Provide professional and responsive communication, ensuring high levels of customer satisfaction.
• Manage customer expectations around scheduling, quotations, and service delivery.
• Prepare, issue, and follow up on quotations and service reports.
• Raise purchase orders, job sheets, and invoices in line with company procedures.
• Ensure accurate job costing, data entry, and record keeping.
• Support month-end reporting and performance tracking.

Skills

Administrative experience

Organisational skills

Communication skills

CRM proficiency

Microsoft Office

Attention to detail

HVAC knowledge

Service scheduling

Sales support

Customer service

Tools

CRM systems

Microsoft Office

Job description

Scott Combustion is a trusted leader in commercial gas and building services, backed by over 25 years of expertise. We build our reputation on technical excellence and lasting client relationships.

We are a proud member of the Mecsia group, combining our deep local knowledge with the resources of a leading national engineering and technical services group.

The Role

The Service & Sales Administrator plays a critical role in bridging the gap between the Business Development and Service teams. This position ensures the smooth coordination of customer enquiries, service delivery, quotations, and sales support activities.

You will be a key point of contact for customers and internal stakeholders, ensuring that opportunities are captured, service work is efficiently scheduled, and commercial processes run seamlessly from start to finish.

Salary: Dependant on experience

Hours: Full-time

Company Benefits

• Company Events
• Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
• 25 days holiday

Key Responsibilities

Sales & Business Development Support

• Provide administrative support to the Business Development Manager, including preparing quotations, proposals, and tender documents
• Log and track sales enquiries, ensuring timely follow-up and accurate pipeline management
• Maintain and update CRM systems with customer interactions, leads, and opportunities
• Assist in identifying upsell and cross-sell opportunities from existing service clients
• Support contract renewals and service agreement administration

Service Coordination

• Act as a central liaison between customers, service engineers, and internal teams
• Schedule service visits, maintenance activities, and breakdown responses efficiently
• Ensure engineers are fully briefed with job details, site requirements, and documentation
• Monitor job progress and ensure timely completion and reporting

Customer Interface

• Serve as a primary contact for incoming customer enquiries (phone/email)
• Provide professional and responsive communication, ensuring high levels of customer satisfaction
• Manage customer expectations around scheduling, quotations, and service delivery

Commercial & Administrative Responsibilities

• Prepare, issue, and follow up on quotations and service reports
• Raise purchase orders, job sheets, and invoices in line with company procedures.
• Ensure accurate job costing, data entry, and record keeping
• Support month-end reporting and performance tracking

Key Skills & Experience

• Experience in an administrative, service coordination, or sales support role
• Strong organisational skills and ability to manage multiple priorities
• Excellent communication and customer service skills both verbal and written
• Proficiency with CRM systems and Microsoft Office (Excel, Word, Outlook)
• High attention to detail and accuracy
• Experience within engineering, industrial services, or HVAC- related industries
• Familiarity with service scheduling or field service management systems
• Commercial awareness and understanding of sales processes

Why Join Scott Combustion?

• Opportunity to work at the centre of sales and service operations
• Collaborative and supportive team environment
• Exposure to both commercial and operational aspects of the business

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.