Service Analytics & Insights Lead (Remote)

Bell Integration; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Internal development opportunities

Access to Udemy training platform

Competitive Salary

Flexible remote working

Generous company pension

25 days annual leave plus bank holidays

Healthcare and dental insurance

Life assurance

Cycle to work scheme

Exclusive discounts with major retailers

Discount gym memberships

Access to wellness centre

Job summary

Bell Integration in Greater London is seeking a Service Reporting Manager to transform operational data into meaningful insights that enhance service delivery and customer experience. You'll be responsible for analyzing trends and driving performance improvement across the IT organization.

The ideal candidate will have a Bachelor's degree in Data Analytics or related fields, with proven experience in data analytics and technical skills in SQL and PowerBI. This role offers flexible remote working, competitive salary, and various benefits.

Qualifications

• Ability to translate complex data into clear insights.
• Skilled at presenting findings that drive decision making.
• Strong interpersonal skills for effective collaboration.
• Analytical mindset with practical problem-solving abilities.
• Comfortable with ambiguity, creating clarity from complexity.
• Ensures accuracy and integrity in data reporting.
• Encourages cross-functional knowledge sharing.

Responsibilities

• Design and deliver analytics to identify service improvement opportunities.
• Partner with stakeholders to define data requirements.
• Define, track, and report on KPIs for Service Desk operations.
• Build and maintain data pipelines to support analytics needs.
• Champion a data-driven culture and promote continual improvement.

Skills

Data Translation

Presentation Skills

Interpersonal Skills

Analytical Mindset

Data Accuracy

Knowledge Sharing

Education

Bachelor's degree in Data Analytics or related field

Tools

SQL

PowerBI

Tableau

Excel

Python

ServiceNow reporting

Job description

Bell Integration in Greater London is seeking a Service Reporting Manager to transform operational data into meaningful insights that enhance service delivery and customer experience. You'll be responsible for analyzing trends and driving performance improvement across the IT organization.

The ideal candidate will have a Bachelor's degree in Data Analytics or related fields, with proven experience in data analytics and technical skills in SQL and PowerBI. This role offers flexible remote working, competitive salary, and various benefits.