Head of Data Analytics

Harnham; Greater Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Pension and life assurance

Health and wellbeing support

Job summary

Harnham is seeking a senior analytics leader to shape and scale a data-driven function within a well-established organisation. You will lead the data and insights strategy, influence commercial decision-making, and help drive growth through advanced analytics, customer intelligence, and marketing effectiveness.

This role will oversee analytics and insight capabilities across the business, partnering with senior stakeholders across marketing, sales, operations and technology to deliver actionable

Qualifications

• Demonstrated leadership in data analytics or marketing analytics.
• Proven track record delivering commercially focused analytics programs.
• Experience in customer segmentation and CRM data strategies.

Responsibilities

• Define and deliver the data analytics and customer insight strategy.
• Develop customer segmentation models and data-led marketing approaches.
• Lead customer, market, and performance analysis to support business growth.
• Deliver actionable insights around customer behaviour, retention, acquisition, and lifecycle performance.
• Build and maintain reporting frameworks, dashboards, and performance measurement tools.
• Oversee data enrichment and data quality initiatives.
• Produce compliant, high-quality datasets to support marketing, sales, and lead generation activity.
• Manage and developing a team of analytics and insight professionals.
• Partner with senior stakeholders across marketing, sales, operations, customer teams, and technology functions.
• Promote data literacy, self-service analytics, and evidence-based decision-making across the organisation.

Skills

Leadership

Data analytics

Stakeholder management

SQL

Power BI

CRM data strategy

Tools

Salesforce

Dynamics

HubSpot

Job description

Remote first opportunity. Onboarding process requires 3 days per week in the Yorkshire office, then fully remote.

This is an excellent opportunity for a senior analytics leader to shape and scale a data-driven function within a well-established organisation. You will lead the data and insights strategy, influence commercial decision-making, and help drive growth through advanced analytics, customer intelligence, and marketing effectiveness.

The Company

They are a market-leading business that delivers essential services and solutions to organisations across multiple sectors. With a strong customer base and a commitment to innovation, they are investing in their data and analytics capabilities to improve decision-making and unlock new commercial opportunities. Data sits at the heart of their growth plans, making this a highly visible and influential leadership position.

The Role

You will be responsible for leading the organisation's analytics and insight capability, ensuring high-quality data informs strategic and operational decisions across the business.

Key responsibilities include:

• Defining and delivering the data analytics and customer insight strategy
• Developing customer segmentation models and data-led marketing approaches
• Leading customer, market, and performance analysis to support business growth
• Delivering actionable insights around customer behaviour, retention, acquisition, and lifecycle performance
• Building and maintaining reporting frameworks, dashboards, and performance measurement tools
• Overseeing data enrichment and data quality initiatives
• Producing compliant, high-quality datasets to support marketing, sales, and lead generation activity
• Managing and developing a team of analytics and insight professionals
• Partnering with senior stakeholders across marketing, sales, operations, customer teams, and technology functions
• Promoting data literacy, self-service analytics, and evidence-based decision-making across the organisation

Your Skills & Experience

• Strong leadership experience within data analytics, business intelligence, customer insight, or marketing analytics
• Proven track record of delivering commercially focused analytics programmes
• Experience developing customer segmentation, targeting, and CRM data strategies
• Strong knowledge of campaign analytics and lead generation performance measurement
• Advanced experience with BI and visualisation tools such as Power BI
• Strong SQL skills and experience working with large datasets
• Experience with CRM and marketing automation platforms such as Salesforce, Dynamics, or HubSpot
• Ability to translate complex data into clear commercial recommendations
• Strong stakeholder management and communication skills
• Experience within a commercial B2B environment would be advantageous

What They Offer

• Competitive salary and comprehensive benefits package
• Hybrid and flexible working options
• Pension and life assurance
• Health and wellbeing support programmes
• Enhanced family-friendly policies
• Career development and ongoing training opportunities
• Employee recognition and reward schemes
• The opportunity to shape the future of analytics within a growing organisation