Contact Centre Analytics & Insights Manager

Utilita; Eastleigh; On-site; GBP 40,175 - 49,102; Full time

Job summary

Utilita is seeking a Contact Centre Reporting Manager in Chandlers Ford. A data-driven leader who transforms information into insight will drive reporting solutions and continuous improvement, helping stakeholders make smarter decisions through data.

This role focuses on leading reporting teams and delivering high-quality reporting across the contact centre, enabling smarter, data-driven decisions.

Qualifications

• Experience leading reporting teams.
• Data-driven with ability to transform information into insight.

Responsibilities

• Lead and develop the Contact Centre reporting function.
• Deliver reporting solutions and dashboards for stakeholders.
• Drive continuous improvement and data-driven decision making.

Job description

Utilita is seeking a Contact Centre Reporting Manager in Chandlers Ford. A data-driven leader who transforms information into insight will drive reporting solutions and continuous improvement, helping stakeholders make smarter decisions through data.

This role focuses on leading reporting teams and delivering high-quality reporting across the contact centre, enabling smarter, data-driven decisions.