Service Agreement Officer

East Sussex County Council; Eastbourne; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

East Sussex County Council is seeking a Service Agreement Officer to support and guide the Service Agreement Team. The role requires careful attention to detail, the ability to manage a varied workload, and flexibility to help the team meet targets.

You will be the first point of contact for care providers and advise internal teams on Service Agreements and Adult Social Care processes. Hybrid working is offered; the post requires attendance at the Eastbourne office as needed, with remote work on

Qualifications

• Customer-focused with strong service skills.
• Meticulous with high accuracy in work.
• Able to prioritise own workload and monitor others.

Responsibilities

• Provide support and guidance to the Service Agreement Team.
• Work in a fast-paced environment with accuracy and attention to detail.
• Act as first point of contact for care providers and support internal teams on Service Agreements and related processes.

Skills

Customer service

Attention to detail

Workload prioritisation

Adaptability

Job description

Job Description

Do you have the skills to support and supervise others, manage your own varied workload and work to a high level of accuracy? This could be the perfect role for you!

The Service Agreement Team ensures information held within our finance systems is correct. This ensures timely payments are made to providers and accurate billing to adults using services.

We provide the first point of contact for care providers and support expert advice to internal teams in relation to Service Agreements and aspects of the Adult Social Care Support Plan and Commissioning process.

As a Service Agreement Officer, you will provide support and guidance to the Service Agreement Team, working in a face paced environment, where accuracy and attention to detail is key.

We Are Looking For Candidates Who

• Are customer focussed with customer service skills.
• Has attention to detail and can work with a high level of accuracy.
• Has the ability to effectively prioritise own workload and monitor the workload of others.
• Is adaptable and flexible to ensure team targets are achieved.

We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.

If you have any questions about the building accessibility for the building this role is based in, please contact the hiring manager.

Interviews will take place in person at our office in Eastbourne on Wednesday 7October 2026.

If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

We offer hybrid working for this role, under our current arrangements you will need to attend our office in Eastbourne a minimum of one day a week - please note this is open to change.

On other days the team usually work from home, you will need an appropriate space to be able to work effectively - a hybrid working kit will be provided. Additional office days can be agreed, please let us know if you would like to discuss this.

During your training and induction period you will need to attend the office daily initially, so we can give you the best support and learning opportunities.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Sarah Palmer, Team Leader - [e-mail] to request a MS teams call or phone call.

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.