Payment Support Adviser

East Sussex County Council; Eastbourne; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Apprenticeships available

Job summary

East Sussex County Council in Eastbourne is seeking a Welfare/Revenue Officer to support people through sensitive financial conversations, helping manage contributions for care and support. You will assess and review care charges, support debt recovery and work with Adult Social Care to ensure charges are fair and sustainable.

The role involves visiting service users at home, complying with DBS checks, and delivering clear guidance on revenue processes.

Qualifications

• Provide effective customer service, providing clear and succinct advice, responding appropriately to customers’ needs
• Communicate effectively with a range of people in a clear, concise and accurate manner
• Demonstrate knowledge of debt recovery processes, money advice services, budgeting and financial and account procedures
• Plan and organise a varied workload for self and others, working to short deadlines. Adapt to changing demands and work practices and meet tight deadlines

Responsibilities

• Carry out detailed assessments and reviews of care charges
• Support revenue recovery and debt resolution with sensitive, person-centered approaches
• Visit people in their own homes as part of client engagement
• Provide detailed advice and guidance on revenue processes, debt recovery and the Care Act

Skills

Customer service

Communication

Debt recovery

Workload planning

Job description

Job Description

Are you looking for a role where respect and understanding matters? If you could you support people through sensitive financial conversations to help them manage contributions for care and support, we'd love to hear from you!

The Revenue Team plays a key role in supporting people to understand and manage their contributions towards the cost of their care. We work with people to ensure care charges are affordable and provide support, so non-payment of contributions is managed appropriately, and vital services remain sustainable.

You will be responsible for carrying out detailed assessments and reviews, helping to ensure that care charges are fair and manageable. You will support revenue recovery and debt resolution, working sensitively with individuals to reach practical and realistic outcomes.

The role involves working alongside people who receive Adult Social Care services, this will include visiting people in their own home; you will need to be able to meet the countywide travel requirements of the role.

You will work closely with Adult Social Care & Health colleagues to achieve best outcomes for people, providing detailed advice and guidance to people, partner organisations and others on revenue processes, debt recovery and the Care Act.

We Are Looking For Candidates That Can

• Provide effective customer service, providing clear and succinct advice, responding appropriately to customers’ needs
• Communicate effectively with a range of people in a clear, concise and accurate manner
• Demonstrate knowledge of debt recovery processes, money advice services, budgeting and financial and account procedures
• Plan and organise a varied workload for self and others, working to short deadlines. Adapt to changing demands and work practices and meet tight deadlines

Please download the job description and person specification for more information.

Interviews will be held in person at our Eastbourne office on Wednesday 30 September 2026.

Shortlisted candidates will be contacted after the advertisement closing date and will be invited to select and interview time. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

We offer hybrid working for this role, under our current arrangements you will need to attend our office in Eastbourne a minimum of one day a week - please note this is open to change.

On other days you will be visiting people we support or working from home, you will need an appropriate space to be able to work effectively – a hybrid working kit will be provided.

During your training and induction period you will need to attend the office daily initially, so we can give you the best support and learning opportunities.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Leah Phillips, Team Manager, [e-mail] to request a MS teams call or phone call.

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.