Operations Manager, Next Steps Service

East Sussex County Council; Eastbourne; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Leadership development

Flexible working options

Generous annual leave

Pension scheme and employee benefits

Job summary

East Sussex County Council is seeking an experienced Operations Manager to lead a multidisciplinary Adult Social Care team supporting adults with complex needs, homelessness, or domestic abuse. You will drive high-quality, person-centred support in partnership with health services, housing providers and voluntary organisations.

You will oversee day-to-day operations, performance, budgets and compliance with Care Act and safeguarding duties, while promoting inclusion, learning and professional

Qualifications

• Experience leading adult social care or related services with complex needs
• Experience with homelessness, domestic abuse and safeguarding
• Knowledge of Care Act, Mental Capacity Act and safeguarding responsibilities
• Ability to manage budgets and drive service performance and quality
• Excellent communication and ability to build cross-organisational partnerships

Responsibilities

• Manage budgetary performance of a designated service unit within the departmental scheme
• Oversee service performance, quality assurance and continuous improvement
• Ensure effective service delivery through people management and policy adherence
• Promote inclusion, innovation, learning and professional development
• Ensure compliance with Care Act, Mental Health Act, Mental Capacity Act and safeguarding requirements

Skills

Leadership

Budget management

Stakeholder engagement

Communication skills

Problem solving

Equality & inclusion

Education

Registered with Social Work England

Job description

Job Description

Make a difference where it matters most!

Make a difference where it matters most!
We are looking for an experienced, passionate and highly motivated Operations Manager to lead a dedicated Adult Social Care team.
You will be supporting adults with complex needs, individuals who may be experiencing homelessness, or who are affected by domestic abuse. An excellent communicator, you will build and maintain strong partnerships with health services, housing providers, voluntary sector organisations, police, and other stakeholders.
As an experienced operational leader you will drive excellent outcomes, ensuring that vulnerable adults receive high-quality, person-centred support that promotes independence, safety, and wellbeing.
This is a fabulous opportunity to develop a new service with the support from the Practice Manager and other partners. In promoting a culture of continuous improvement, learning, and professional development, you will be responsible for the day-to-day management and performance of a multidisciplinary team.

We Are Looking For Someone Who Has

• Registered with professional body i.e. SWE.


• Significant management experience within a relevant field, working with individuals with complex needs, homelessness, domestic abuse, safeguarding.


• Strong leadership and people management skills with experience managing operational performance, quality standards and budgets


• Excellent knowledge of relevant legislation and guidance, including the Care Act, Mental Capacity Act, and safeguarding responsibilities.


• Excellent communication, problem-solving and decision-making skills, with the ability to build strong partnerships and work effectively across organisational boundaries.


• A commitment to equality, diversity, inclusion, and person-centred practice.

Key Responsibilities

• Manage the budgetary performance of a designated service unit within the Departmental scheme of delegation.


• Manage service performance, quality assurance, and continuous improvement.


• Achieve an effective delivery of service through the management of people, and take responsibility for the formal operation of the County Council’s policies and procedures pertaining to personnel related matters


• Promote a culture of inclusion, innovation, learning, and professional development.


• Ensure compliance with the Care Act, Mental Health Act, Mental Capacity Act, and safeguarding responsibilities.

Interviews will be helpful in person. Location and dates to be confirmed.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

If you are an inspiring leader who is passionate about improving outcomes for adults experiencing complex needs, homelessness, and domestic abuse, we would love to hear from you.

Benefits

• A rewarding leadership role with real impact.


• Opportunities for professional development and career progression.


• Supportive leadership and collaborative working environment.


• Generous annual leave entitlement.


• Pension scheme and employee benefits package.


• Flexible working opportunities where possible.

If you would like an informal discussion please contact Bev Hull, Head of Service - [e-mail]

For work that makes a difference, choose East Sussex!

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.