Service Advisor- Warrington

Halliwell Jones Group; Warrington; On-site; GBP 24,000 - 30,000; Full time

Job summary

Halliwell Jones Group in Warrington is looking for a Service Advisor to deliver outstanding customer service. With responsibilities spanning customer inquiries, workshop organization, and follow-up activities, this role requires strong communication skills and a passion for BMW. Join a friendly, family-run business with great benefits, including specialist training and career development.

Benefits

22 days holiday plus bank holidays

Employee Car Scheme

Family run business culture

Specialist training with BMW UK

Ongoing development opportunities

State of the art facility

Life Assurance Scheme

Staff discounts

Qualifications

• Proven excellent customer service and communication skills.
• Passion for BMW products and technology.
• Ability to work autonomously and as part of a team.

Responsibilities

• Deal with customer requirements for service and repair efficiently.
• Organise workshop loading to utilize capacity effectively.
• Carry out customer follow-up and promote sales.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Technical knowledge

Tools

MS Office

Drive

Job description

About the role: Service Advisor- Warrington

Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop and BMW and MINI Sales.

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
• Family run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme

Your Responsibilities

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
• Explain and issue the customer with the Vehicle Health Check report.

What we're looking for

• Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
• An outstanding attitude and passion for customer service.
• Passion for BMW products and technology.
• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• An enthusiastic, dynamic and team orientated personality.
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Team player that offers help and support to others.
• Thorough knowledge of computer applications (MS Office, Drive).

This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, Coppice Way, Handforth, Cheshire, SK9 3PB.