French Speaking Customer Service Advisor

JR United Kingdom; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading telecom company seeks a French-speaking Customer Support Advisor in Warrington. This role involves assisting customers with technical issues related to SaaS platforms, ensuring high levels of customer satisfaction through effective communication. Ideal candidates will possess strong technical skills and fluency in French.

Qualifications

• Experience in a customer-facing role is mandatory.
• Experience with SaaS solutions is a plus.
• Fluency in French is essential.

Responsibilities

• Assist customers daily with troubleshooting hardware and installation issues.
• Manage incoming customer requests via calls and emails, resolving issues.
• Serve as a technical expert on the SaaS platform.

Skills

Technical Support

Customer Satisfaction

Strong Communication

Fluent French

Tools

Salesforce

SAP

Job description

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French Speaking Customer Service Advisor, Warrington, Cheshire

Client: Hays

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will assist customers daily through troubleshooting hardware or installation issues, as well as mobile/web platforms, and keep customers updated via phone & email.

Essential job functions:

• Become a technical expert on the SaaS platform.
• Serve as a Technical Customer Support professional dealing with SaaS-related matters.
• Handle incoming customer requests via calls & emails, managing cases end-to-end.
• Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders.

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of customer satisfaction drivers. The technical skills required include:

• Experience in a customer-facing role (mandatory).
• Experience with SaaS solutions (a plus).
• Experience with CRM & ERP systems, preferably Salesforce and SAP (not mandatory).
• Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL).

What you need to do now:

If you're interested, click 'apply now' to send your CV or call us. If this role isn't right but you're seeking new opportunities, contact us for a confidential discussion.

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