Customer Service Advisor

Robert Walters UK; Warrington; On-site; GBP 27,000; Full time

Job summary

A leading company in Warrington seeks a Digital Customer Service Advisor to enhance customer satisfaction through outstanding service and support. This exciting role offers a competitive salary of £26,672 and a collaborative work environment focused on professional growth and development.

Benefits

Bonuses to boost income

Monthly pension contributions

Enhanced Maternity & Paternity Pay

Refer-a-Friend program rewards

Death-in-service benefit

Discounts and cashback from retailers

Access to virtual GP services

Counselling and self-help resources

Qualifications

• Experience in a customer-facing role.
• Ability to deliver high-quality service.
• Strong curiosity about the industry.

Responsibilities

• Servicing inbound customer queries via live chat, telephone, and email.
• Ensuring accurate recording of customer interactions.
• Resolving customer account issues efficiently.

Skills

Problem-solving

Customer interaction

Fast-paced environment experience

Positive learning approach

Job description

Customer Service AdvisorMust be commutable to WarringtonShift pattern: Full-time, 5 days a week, both evening and weekend work includedSalary: £26,672Start date: July 2025. Interviews taking place mid JuneLocation: Fully on-site, Warrington

We're looking for a passionate Digital Customer Service Advisor to join an energetic team in Warrington. This role offers a competitive salary of £26,672 and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.

What you'll do:

• Servicing inbound contacts regarding online account queries.
• Providing customers with professional and friendly service via live chat, telephone and email.
• Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
• Resolving all customer account queries efficiently and in a timely manner.
• Liaising internally with other departments to resolve customer queries.
• Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.

What you bring:

• Experience working in a fast-paced environment.
• Ability to deliver best-in-class customer interactions.
• Positive approach to learning new things.
• Curiosity about the industry.
• Strong problem-solving abilities.

What sets this company apart:

This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.

• Extra Rewards: Unlock bonuses to boost your income.
• Future Security: Build savings with monthly pension contributions.
• Family Support: Enhanced Maternity & Paternity Pay for life’s big moments.
• Refer & Earn: Get rewarded through their 'Refer a Friend' program.
• Peace of Mind: Death-in-service benefit for financial security.
• Smart Savings: Enjoy discounts and cashback from top retailers.
• 24/7 Healthcare: Access virtual GP services anytime for you and your family.
• Mental Wellbeing: Get support through counselling and self-help resources.

What's next:

Ready for an exciting career move? Don't miss out on this fantastic opportunity!

Apply today by clicking on the link. We look forward to receiving your application.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

About the job

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £26,672 per annum + Free Parking, Co-Op Live

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

Contract Type: FULL_TIME

Specialism: Business Support

Focus: Customer Service

Industry: Call Centre and Customer Service

Salary: Up to £26,672 per annum + Free Parking, Co-Op Live

Workplace Type: On-site

Experience Level: Associate

Location: Warrington

FULL_TIME

Job Reference: ET3G1X-B1A1AEBE

Date posted: 4 June 2025

Consultant: Courtney Dawson

northern-west business-support/customer-service 2025-06-04 2025-08-03 call-centre-and-customer-service Warrington Cheshire GB GBP 26672 26672 26672 YEAR Robert Walters https://www.robertwalters.co.uk https://www.robertwalters.co.uk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true