Service Advisor- Seat Oxford

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer experiences at their showroom. This role is crucial as you will be the primary contact for customers, ensuring their needs are met with professionalism and care. With comprehensive training provided, you’ll be equipped to handle customer inquiries and manage relationships effectively. Enjoy a dynamic work environment where your contributions directly impact customer satisfaction and retention. Join a team that values passion and commitment to service excellence, and take the next step in your career with a company that prioritizes your growth.

Benefits

25 days annual leave plus bank holidays

Life Assurance

Pension Scheme

Wellbeing Support

Employee Discounts

Purchase Discount Scheme

Qualifications

• Passionate about providing excellent customer service.
• Comfortable managing customer expectations and deadlines.

Responsibilities

• Manage customer relationships and greet them upon arrival.
• Support customers throughout their journey with proactive communication.
• Complete administration duties accurately and sympathetically.

Skills

Customer Service Experience

Attention to Detail

Communication Skills

Tech Savvy

Tools

CRM Systems

Job description

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Job titleService Advisor- Seat Oxford Job referenceREQ10335 Date posted04/10/2024 Application closing date01/11/2024 LocationSEAT Oxford SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description

Customer Service Advisor
Location: Marshall Seat Oxford
Hours: hours per week, including Saturday mornings on a rota basis
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus & Commission: Includes an uncapped OTE and bonus scheme which can be discussed further at the interview

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 24 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 143 stores situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes Webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The role

As a Service Advisor, you play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

Who you are

• Previous customer service experience is essential

• You will be passionate about the customer journey and giving a great customer experience

• You are comfortable working to deadlines and managing customer expectations with regular communication and updates

• You will have strong attention to detail and organised as you will manage your own customer base and workload

• Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

• Tech savvy, ideally having used CRM systems in the past

What you’ll do

• Establish and manage the customer relationship ahead of their booking, greeting them on arrival

• Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

• Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes

• Complete all administration duties linked to the customer in an accurate and sympathetic manner

• Proactively supporting the customer with future requirements

• Working as part of a team to drive outstanding customer service and retention

If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.