Service Advisor - Nissan Oxford

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor to be the main point of contact between customers and the workshop. This role offers full training and the chance to develop your skills in a supportive environment. You will build and manage customer relationships, ensuring a positive experience from start to finish. With a focus on delivering excellent service, you’ll advocate for both the business and customers. If you are passionate about customer service and eager to grow your career, this opportunity is perfect for you.

Benefits

25 days annual leave plus bank holidays

Life assurance

Pension scheme

Wellbeing support

Employee discounts

Purchase schemes

Qualifications

• Previous customer service experience is essential.
• Tech-savvy, with experience using CRM systems preferred.

Responsibilities

• Build and manage customer relationships from initial contact.
• Support customers proactively throughout their experience.
• Complete administrative duties accurately and sympathetically.

Skills

Customer Service Experience

Attention to Detail

Organizational Skills

Tech-savvy

CRM Systems

Job description

The job description contains relevant information but can be improved for clarity and formatting. Here is a refined version:

Job Title: Service Advisor - Nissan Oxford

Job Reference: REQ10297

Date Posted: 04/10/2024

Application Closing Date: 10/06/2025

Location: Nissan Oxford

Salary: Competitive, including an uncapped OTE scheme and bonus

Hours: 45 hours per week, including Saturday mornings on a rota basis

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discounts, and purchase schemes

Job Category: Aftersales

EU Work Permit Required: Yes

About Marshall Motor Group

Marshall Motor Group is one of the UK’s largest car dealer groups, representing 24 major manufacturers with 143 stores across 34 counties. Part of Constellation Automotive Group, we offer significant career growth opportunities.

The Role

As a Service Advisor, you will be the main point of contact between customers and our workshop, based in the showroom. Full training is provided, including an induction programme, shadowing, and a buddy system to help you settle into your role.

Who You Are

• Previous customer service experience is essential
• Passionate about delivering excellent customer experiences
• Organized, attentive to detail, and able to manage your workload
• Confident in handling complex customer issues with support from management
• Tech-savvy, with experience using CRM systems preferred

What You’ll Do

• Build and manage customer relationships from initial contact through their journey
• Support customers proactively and positively throughout their experience
• Advocate for the business and customer, supporting decision-making for desirable outcomes
• Complete administrative duties accurately and sympathetically
• Support customers with future requirements and work as part of a team to deliver outstanding service

If interested, apply online. Our recruitment team will contact you to discuss this opportunity. We are committed to equal opportunity employment and welcome applicants regardless of gender, race, ethnicity, age, sexual orientation, religion, or disability.