Service Advisor - Norwich

Ford & Slater King's Lynn; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading commercial vehicle dealership is seeking a Service Advisor for its Norwich depot. The role involves managing service bookings, preparing invoices, and ensuring customer satisfaction. Ideal candidates will have experience in the motor trade or a passion for trucks, alongside excellent communication skills.

Benefits

22 days paid holiday (rising to 25 with service)

Employee Of The Month Competition

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Qualifications

• Experience in the commercial vehicle or motor trade sector as a Service Advisor.
• Full UK driving licence required.
• Excellent customer-focused communication skills.

Responsibilities

• Managing service bookings on a daily basis.
• Completing service estimates accurately and quickly.
• Keeping customers informed about progress and costs.

Skills

Customer service

Communication skills

PC Literate

Passion for trucks

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.

As a Service Advisor, we can offer you:

• A competitive salary (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
• Or have a passion for trucks and providing exceptional customer service.
• A customer focused individual with excellent communication skills.
• PC Literate.
• Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am – 6:30pm.

1 in 4 Saturdays 8am - Midday.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.

Address William Frost Way,
New Costessey,
Norwich,
Norfolk,
NR5 0JS