Service Advisor - Norwich

Ford & Slater Newark; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ford & Slater Newark is seeking a dedicated Service Advisor for their Norwich depot. This role involves managing service bookings, communicating with customers, and ensuring efficient workshop operations. Candidates should possess relevant experience and excellent customer service skills, with opportunities for career progression and a supportive work environment.

Benefits

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Employee Of The Month Competition

22 days paid holiday (rising to 25 with service)

Qualifications

• Previous experience as a Service Advisor or within the commercial vehicle sector is preferred.
• Passion for trucks and providing customer service.
• Full UK driving licence required.

Responsibilities

• Managing service bookings and ensuring efficient workshop loading.
• Preparing service estimates and keeping customers informed.
• Completing job cards and raising invoices.

Skills

Customer focused

Excellent communication skills

PC Literate

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.

As a Service Advisor, we can offer you:

• A competitive salary (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
• Or have a passion for trucks and providing exceptional customer service.
• A customer focused individual with excellent communication skills.
• PC Literate.
• Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am – 6:30pm.

1 in 4 Saturdays 8am - Midday.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.

Address William Frost Way,
New Costessey,
Norwich,
Norfolk,
NR5 0JS