Service Advisor - Norwich

DAF Trucks UK; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise familiale de premier plan dans la vente de camions recherche un Service Advisor pour son site de Norwich. Vous jouerez un rôle clé en assurant la satisfaction des clients, en gérant les réservations de service et en préparant les bons de commande. Nous cherchons une personne axée sur le client, avec d'excellentes compétences en communication et une passion pour le secteur des véhicules commerciaux.

Benefits

22 jours de congés payés (plus légaux), augmentant à 25 avec l'ancienneté

Concours employé du mois

Opportunités de progression de carrière

Programme d'assistance aux employés

Pension

Schéma de vélos au travail

Parking gratuit

Qualifications

• Expérience préalable en tant que Service Advisor ou dans un rôle similaire.
• Passion pour les camions et engagement à offrir un excellent service client.
• Permis de conduire britannique complet.

Responsibilities

• Gérer les réservations de service au quotidien.
• Préparer des estimations de service et tenir les clients informés.
• Préparer des bons de commande et établir des factures.

Skills

Service Client

Compétences en communication

Littératie informatique

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting new vacancy for a Service Advisor at our Norwich depot.

As a Service Advisor, we can offer you:

• A competitive salary (depending on your Service Advisor experience)
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role.
• Or have a passion for trucks and providing exceptional customer service.
• A customer focused individual with excellent communication skills.
• PC Literate.
• Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am – 6:30pm.

1 in 4 Saturdays 8am - Midday.

Apply today to start your Service Advisor journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.

Address William Frost Way,
New Costessey,
Norwich,
Norfolk,
NR5 0JS

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