Service Advisor | Aftersales Advisor

Holdcroft Motor Group; Stoke-on-Trent; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Commission and bonus scheme

Colleague referral bonus up to £1,000

Employee discounts across the business

Employee Assistance Programme

Career progression opportunities

Ongoing training and development

Supportive and professional working环境

Job summary

Holdcroft Motor Group in Hanley, Stoke-on-Trent area, is seeking a proactive Service Advisor to join our Aftersales team. The role focuses on delivering exceptional customer service and building lasting customer relationships throughout the aftersales journey.

As the face of the service department, you will provide outstanding support during vehicle servicing, manage bookings, and ensure accurate records, while working in a busy, customer-focused environment.

Qualifications

• Has previous experience within the automotive industry.
• Has experience in a customer-facing environment.
• Demonstrates excellent communication and interpersonal skills.
• Is confident using computer systems and technology.
• Has strong organisational skills and attention to detail.
• Can effectively manage a busy workload and prioritise tasks.
• Has a customer-first approach and a passion for delivering exceptional service.
• Works well independently and as part of a team.

Responsibilities

• Provide outstanding customer service and support throughout the vehicle servicing and repair process
• Build and maintain strong customer relationships through effective communication and product knowledge
• Identify opportunities to maximise service sales through additional products, services, and repair recommendations
• Manage customer bookings, enquiries, and service updates efficiently and professionally
• Ensure all systems, records, and documentation are completed accurately and in a timely manner
• Work closely with technicians and the wider Aftersales team to ensure a smooth customer journey
• Maintain a highly organised workload while delivering exceptional attention to detail
• Support colleagues and contribute positively during busy periods

Skills

Automotive industry experience

Customer-facing experience

Excellent communication

Tech-savvy

Organised / detail-oriented

Time management

Customer-first approach

Team player

Tools

CRM systems

Job description

Salary: OTE £34,000

Working Hours: Monday to Friday: 8:00am – 5:30pm, 1 in 3 Saturday mornings on a rota

About The Role

We are looking for a proactive and customer-focused Service Advisor to join our successful Aftersales team at Holdcroft Motor Group. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service and building lasting customer relationships.

Location

Nissan, Hanley

Salary: OTE £34,000

Working Hours: Monday to Friday: 8:00am – 5:30pm, 1 in 3 Saturday mornings on a rota

About The Role

We are looking for a proactive and customer-focused Service Advisor to join our successful Aftersales team at Holdcroft Motor Group. This is an excellent opportunity for an enthusiastic individual who is passionate about delivering exceptional customer service and building lasting customer relationships.

As the face of our service department, you will play a key role in ensuring every customer receives a professional, efficient, and enjoyable experience throughout their aftersales journey.

If you have automotive industry experience, strong communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.

Your Role

• Provide outstanding customer service and support throughout the vehicle servicing and repair process


• Build and maintain strong customer relationships through effective communication and product knowledge


• Identify opportunities to maximise service sales through additional products, services, and repair recommendations


• Manage customer bookings, enquiries, and service updates efficiently and professionally


• Ensure all systems, records, and documentation are completed accurately and in a timely manner


• Work closely with technicians and the wider Aftersales team to ensure a smooth customer journey


• Maintain a highly organised workload while delivering exceptional attention to detail


• Support colleagues and contribute positively during busy periods

About You

• Has previous experience within the automotive industry


• Has experience in a customer-facing environment


• Demonstrates excellent communication and interpersonal skills


• Is confident using computer systems and technology


• Has strong organisational skills and attention to detail


• Can effectively manage a busy workload and prioritise tasks


• Has a customer-first approach and a passion for delivering exceptional service


• Works well independently and as part of a team

What We Offer

• £34,000 OTE


• Commission and bonus scheme to reward performance


• Monday to Friday working pattern with Saturdays on a rota


• Colleague referral bonus scheme (up to £1,000)


• Employee discounts across the business


• Employee Assistance Programme


• Career progression opportunities within a growing organisation


• Ongoing training and development


• Supportive and professional working environment

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.