Proactive Service Advisor - Aftersales

Holdcroft Motor Group; Stockport; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Commission & bonus

Weekday pattern

Referral bonus up to £1,000

Employee discounts

Employee Assistance Programme

Career progression

Training & development

Supportive working environment

Job summary

Holdcroft Motor Group in Stockport is seeking a proactive Service Advisor to join our Aftersales team. You will be the face of the service department, delivering a professional and enjoyable customer journey from booking to completion.

You should have automotive-industry experience, strong communication skills, and the ability to manage a busy workload while maintaining attention to detail. The role offers an OTE of £38,000 with a commission and bonus scheme.

Qualifications

• Experience in the automotive industry.
• Proven customer-facing experience.
• Excellent communication and interpersonal skills.
• Proficient with computer systems and technology.

Responsibilities

• Provide outstanding customer service during servicing and repair.
• Build and maintain customer relationships through communication and product knowledge.
• Identify opportunities to maximise service sales.
• Manage customer bookings and service updates.
• Ensure records and documentation are completed accurately.
• Collaborate with technicians to ensure a smooth customer journey.
• Keep workload organised with attention to detail.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Tools

CRM software

Booking systems

Job description

Holdcroft Motor Group in Stockport is seeking a proactive Service Advisor to join our Aftersales team. You will be the face of the service department, delivering a professional and enjoyable customer journey from booking to completion.

You should have automotive-industry experience, strong communication skills, and the ability to manage a busy workload while maintaining attention to detail. The role offers an OTE of £38,000 with a commission and bonus scheme.