Service Advisor

JR United Kingdom; Worcester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A family-run MG & Citroën dealership in Kidderminster is seeking a Service Advisor. The role requires managing customer interactions from booking to collection and ensuring high levels of satisfaction throughout. The ideal candidate will have prior experience in service or parts, exceptional communication skills, and a customer-focused mindset.

Benefits

22 days holiday plus bank holidays

Staff discounts on vehicles and servicing

Supportive team culture

Opportunities for long-term career growth

Qualifications

• Previous experience in a service and/or parts role is essential.
• Strong communication and organisational skills.
• A team player who thrives in a fast-paced environment.

Responsibilities

• Advise customers on service and parts requirements.
• Manage workshop bookings and customer communications.
• Ensure accurate invoicing and administrative records.

Skills

Customer-focused approach

Communication skills

Organisational skills

Attention to detail

Job description

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Hours: Full Time | Monday–Friday 8:00am–5:30pm | Rota Saturdays

Are you passionate about customer service and experienced in both service and parts? We're looking for a proactive Service Advisor to join our friendly, family-run MG & Citroën dealership in Kidderminster. This is an excellent opportunity to be part of a long-established business that truly values its people and customers.

About the Role

As a Service Advisor, you’ll be the key connection between our customers and the workshop. From booking to collection, you'll ensure a smooth and positive experience throughout the aftersales journey.

Key Responsibilities:

• Advise customers on service and parts requirements
• Manage workshop bookings and customer communications
• Handle parts enquiries, orders, and stock management
• Ensure accurate invoicing and administrative records
• Deliver high levels of customer satisfaction at every stage

What We’re Looking For:

• Previous experience in a service and/or parts role is essential
• Excellent communication and organisational skills
• A customer-focused approach with strong attention to detail
• A team player who thrives in a fast-paced environment

What We Offer:

• Full-time role: Monday to Friday 8:00am–5:30pm, plus rota Saturdays
• 22 days holiday (plus bank holidays), increasing with length of service
• Staff discounts on vehicles and servicing
• Supportive team culture in a family-run business with over 70 years of heritage
• Genuine opportunities for long-term career growth

Interested in the next step in your automotive career?

Apply now and join a dealership that puts its people and customers at the heart of everything it does.