Customer Service Advisor

Baylis; Gloucester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the retail motor vehicles sector is looking for a Customer Service Advisor in Gloucester. This full-time position requires delivering exceptional customer service, managing appointments, and interacting directly with customers. Competitive salary with various employee benefits, including paid holidays and staff discounts.

Benefits

31 days paid holiday (incl. bank holidays)

Love to shop vouchers for exceeding targets

Company Pension Contribution

Bespoke induction and development training

Staff discounts for vehicle purchase and servicing

Free eye test, dental & therapy treatments

Annual company events

Qualifications

• Ideally have 2 years customer facing experience in a retail environment.
• Prefer to work in a team environment.
• Hold a driving licence.

Responsibilities

• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face.

Skills

Customer Centric

Target Driven

Team Player

Excellent Communication

Job description

Baylis Gloucester, England, United Kingdom

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Baylis Gloucester, England, United Kingdom

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This range is provided by Baylis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Baylis

• £1000 per annum Love to shop vouchers for exceeding customer recommendations score
• 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
• Company Pension Contribution
• Annual company events
• Bespoke induction and development training
• Staff discounts for vehicle purchase and servicing
• Free eye test, dental & therapy treatments

Who you are:

• Ideally have 2 years customer facing experience in a retail environment.
• Prefer to work in a team environment.
• You will be a customer centric person.
• Target driven and ambitious
• Enjoy being busy and meeting new people
• Hold a driving licence

As the Service Advisor:

• You will have a proven record of delivering excellent customer service.
• Be able to exceed customer service expectations.
• Be able to exceed product sales targets.
• Able to meet customers face to face and be the first line of contact

Main Duties

• Prepare job cards the day before the customer appointment.
• Arrange appointments for customers.
• Customer interaction mainly face to face and via the various communication channels.
• Maintain detailed records of each service visit on the job card.
• Advise customers of any additional work required with costs.
• Be the primary point of contact between customers and the workshop.
• Exceed the monthly customer recommendations targets.
• Make sure that the product sales targets are exceeded.
• Update customers of progress made at least every 4 hours.
• Prepare customer invoices ready for payment.
• Contact the customers post appointment to ensure they are happy.
• Consistently live the company's core values.
• Handle customer concerns and address complaints.

Job Type: Full-time

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Motor Vehicles

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