Service Advisor

Group 1 Automotive; Widford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Retail discounts

Car discounts on new/used cars

Pension scheme

Family-friendly policies

Cycle-to-work

Healthcare 24/7 support

Volunteer day

Share purchase plan

Training and development

Life assurance

Flexible working options

Job summary

Group 1 Automotive is seeking a Service Advisor at Volkswagen Chelmsford. You will be the main point of contact for customers while their vehicles are in the workshop, delivering trusted experiences and driving service revenue through upsell recommendations.

Join a global automotive group and benefit from comprehensive leave, discounts, pension, and flexible options, with training and development to help you progress within the business.

Qualifications

• Excellent communication skills
• Experience in delivering exceptional customer service
• Ability to identify customer needs and upsell relevant services
• Strong time management and ability to work under pressure
• Proven track record in target-driven roles
• Must hold a valid UK driving licence

Responsibilities

• Greet and engage customers in a friendly, professional manner
• Keep customers updated on repair progress with transparency
• Develop product knowledge through manufacturer training
• Promote additional services and repairs based on technician recommendations
• Schedule vehicle appointments accurately and efficiently
• Conduct pre-appointment calls to confirm bookings and answer questions
• Maintain accurate customer records in our systems

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Service Advisor – Volkswagen Chelmsford

Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Helpful skills and qualifications

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.