Service Advisor

Group 1 Automotive; Little Stanney; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive car discounts

Company pension and share purchase

Family-friendly policies

Cycle-to-work

Healthcare access

Volunteer day

Life assurance

Flexible working

Training and development

Employee referrals

Job summary

Group 1 Automotive, Mercedes-Benz Cheshire Oaks, is seeking a Service Advisor to be the main point of contact for customers while their vehicle is in the workshop. You will deliver friendly, professional communication and build trust throughout the service journey.

You’ll develop product knowledge through manufacturer training, actively promote services, schedule appointments, and maintain accurate customer records to support efficient service delivery.

Qualifications

• Excellent communication skills and ability to engage customers and colleagues.
• Experience delivering exceptional customer service.
• Ability to identify customer needs and upsell opportunities.
• Strong time management and ability to work under pressure.
• Experience in target-driven roles and meeting goals.
• Valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions.
• Maintain precise and up-to-date customer records within our systems for effective service management.

Skills

Communication skills

Customer service

Upselling

Time management

Target-driven

UK driving licence

Job description

Service Advisor – Mercedes-Benz Cheshire Oaks

Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• 33 days of annual leave (including bank holidays)
• Exclusive retail discounts on new and used cars, plus servicing offers
• Company pension scheme and share purchase plan
• Industry‑leading family‑friendly policies for balance of home and work
• Cycle‑to‑work scheme
• 24/7 access to healthcare professionals
• Paid day to volunteer in your community
• Life assurance with the option to increase cover
• Flexible working options
• Training and development opportunities
• Employee referral rewards

What you'll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer‑led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre‑appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up‑to‑date customer records within our systems for effective service management

Helpful skills and qualifications

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and ability to work under pressure
• Previous experience in a target‑driven role, demonstrating the ability to meet goals
• Valid UK driving licence

We value diversity and encourage applications from enthusiastic candidates who are keen to learn.