Apprentice Service Advisor

Group 1 Automotive; Sutton; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

33 days leave

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training and development

Life assurance

Job summary

Group 1 Automotive in the Sutton area is offering an Apprentice Service Advisor position with Volkswagen Macclesfield to start in September 2026. You'll learn on the job, earn while you qualify, and join a supportive, fun team that helps you grow with hands-on experience in customer service and administration.

The 18‑month program leads to Level 2 Customer Service Practitioner and equips you to interact with customers, process bookings, invoices and warranty claims while you develop essential

Qualifications

• Punctual and excellent timekeeping.
• Ability to work well under pressure.
• Great team player with communication skills.
• Drive to exceed targets.
• GCSE Maths, English and Science.

Responsibilities

• Customer service: arranging bookings and appointments, interacting with customers face‑to‑face and on the phone, positively engaging them during the time their vehicle is with us.
• Administration: completing relevant paperwork for customer service and centre records, preparing invoices and processing warranty claims.
• Working in a team: collaborating with all relevant departments including workshop and management to deliver an amazing customer experience.
• Upselling: promoting the sale of accessories and service plans.

Skills

Punctual and timekeeping

Team player

Communication skills

Drive to exceed targets

Customer service orientation

Education

GCSE Maths English Science

Job description

Job Description

Apprentice Service Advisor - Volkswagen Macclesfield

Start Date: September 2026

Learn skills that will set you up for life. Join our fun and friendly team as an Apprentice Service Advisor and start earning right away while you gain your new qualifications. As the automotive industry changes and evolves, so will you – and we'll be right there to support you. This is a place where you can explore new opportunities and career ambitions while learning from the best.

What we can offer you

• 33 days of annual leave (including bank holidays) to rest and recharge
• Exclusive retail discounts to save money everyday
• Discounts on new and used cars, plus servicing offers
• Company pension scheme to plan for the years ahead
• Industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Cycle‑to‑work scheme to commute for less
• 24/7 access to healthcare professionals ensuring you get expert advice quickly and easily
• Paid day to volunteer in your community
• Company share purchase plan to invest in your future
• Earn financial rewards when you refer a friend to join the team
• Training and development opportunities for everyone
• Life assurance with option to increase cover

What you'll do day to day

• Customer service: arranging bookings and appointments, interacting with customers face‑to‑face and on the phone, positively engaging them during the time their vehicle is with us.
• Administration: completing relevant paperwork for customer service and centre records, preparing invoices and processing warranty claims.
• Working in a team: collaborating with all relevant departments including workshop and management to deliver an amazing customer experience.
• Upselling: promoting the sale of accessories and service plans.

Training Provided

Training will be delivered using a combination of virtual classroom remote learning and face‑to‑face block release weeks at our state‑of‑the‑art training centres. Our expert trainers will guide you through the programme using e‑learning, classroom learning and practical application. In the workplace, a personal, dedicated mentor will support your continued learning as you apply the skills and knowledge gained through the remote sessions and at the National Learning Centre.

Qualifications received

On successful completion of this 18‑month programme you will receive the following: Level 2 Customer Service Practitioner Standard.

Helpful skills and qualifications

• Punctual and excellent timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Maths, English and Science

Diversity Statement

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big.