Service Advisor

Group 1 Automotive; Sherborne St John; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Discounts on cars and servicing

Company pension

Family-friendly policies

Cycle-to-work

24/7 healthcare support

Volunteer day

Share purchase plan

Training and development

Life assurance

Flexible working options

Job summary

Group 1 Automotive in the UK is seeking a proactive Service Advisor for Ford Basingstoke. You will be the main point of contact for customers while their vehicles are in the workshop, ensuring clear communication and trusted service throughout the repair process.

The role offers manufacturer-led training, opportunities to upsell extra services, and a clear path to progression within a global automotive group. Ideal candidates will have excellent communication and a UK driving licence.

Qualifications

• Excellent communication with customers and colleagues.
• Experience in delivering exceptional customer service.
• Ability to identify customer needs and upsell.
• Excellent time management and ability to work under pressure.
• Experience in a target-driven role and meeting goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed on the progress of their vehicle repairs.
• Develop and maintain product knowledge through manufacturer-led training.
• Actively promote additional services and repairs based on technician recommendations.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address questions.
• Maintain precise and up-to-date customer records within our systems.

Skills

Communication skills

Customer service experience

Upselling

Time management

Target-driven

Valid UK driving licence

Job description

Job description: Service Advisor – Ford Basingstoke

Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group you will broaden your experience across both sites and brands and, with the right support, progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family – 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone
• Life assurance with the option to increase cover
• We are open to flexible working options – just ask

What you'll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer‑led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre‑appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up‑to‑date customer records within our systems for effective service management

Helpful skills and qualifications

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target‑driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

About Group 1 Automotive

Group 1 Automotive is on an exciting growth journey. We are the home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us – just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

Respect – Integrity – Transparency – Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.