Service Advisor

Lookers; Walton-on-Thames; On-site; GBP 26,000 - 38,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Service Advisor to join their team. This permanent, full-time role offers a competitive salary and uncapped bonuses, providing an excellent opportunity for career growth within a premium brand. As part of a friendly and efficient Aftersales team, you'll deliver a personalized service to customers, ensuring they receive the best advice and support for their vehicle's needs. If you have a passion for cars and customer service, this role is perfect for you!

Benefits

Generous annual leave

Colleague car plans

Cycle-to-work schemes

Enhanced maternity and paternity leave

Critical illness cover

Life assurance

Tech scheme

Eye care

Shopping vouchers

Employee assistance program

Qualifications

• Energetic and personable individuals with a passion for customer service.
• Strong communication skills and ability to explain technical details.

Responsibilities

• Book MOTs, services, and repairs for customers.
• Advise customers on warranty cover and upsell parts/accessories.
• Maintain accurate customer records and update systems.

Skills

Customer Service

Communication Skills

Technical Knowledge

Teamwork

Education

Experience in Automotive Role

Tools

Kerridge/ADP

Job description

OTE

Overview

Location: Volkswagen Walton On Thames

Contract type: Permanent, full-time

Salary: Up To £38k

We're seeking a Service Advisor to join our team at Volkswagen. This permanent role involves a 42-hour work week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus an uncapped bonus. There is also an excellent opportunity for career development within the premium brand JLR. Don't miss this chance!

You will join a friendly and efficient Aftersales team led by a talented Service Manager. We ensure you feel part of the team from day one, supporting your skills and knowledge development through ongoing training and one-to-one coaching.

Our Service Advisors are crucial in delivering a personalized, premium experience to our customers, encouraging repeat business for servicing, MOT, and repairs. They must demonstrate knowledge and expertise, providing customers with all the necessary information to make informed decisions about their vehicle's servicing. We support this with customer experience workshops and development opportunities.

1. Book MOTs, services, and repairs for customers
2. Advise customers on warranty cover and upsell parts/accessories beneficial to them
3. Coordinate with the Aftersales team to organize appointments based on workload and call volumes
4. Handle a high volume of customer interactions daily, including calls and online bookings
5. Communicate turnaround times effectively and keep customers informed during service
6. Maintain accurate customer records and update systems accordingly

We seek energetic, personable individuals passionate about delivering excellent customer service. Strong communication skills and the ability to build rapport are essential, along with the ability to explain technical details clearly. Experience with Kerridge/ADP is advantageous.

Applicants should be capable of maintaining precise customer records, a team player yet independent when needed. Experience in a similar automotive role or a passion for cars and customer service is preferred.

If your skills and experience align with our needs, please apply today. Our Talent Acquisition Team will contact you.

About Us

We are one of the UK's top three automotive retailers, representing 32 manufacturer brands, with over 150 dealerships across the UK and Ireland, offering a wide range of new and used vehicles.

We value our people highly and are committed to providing a competitive rewards and benefits package, including:

• Clear pay scales with development opportunities
• Generous annual leave, increasing with service length
• Colleague car plans and cycle-to-work schemes
• Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
• Critical illness cover, life assurance, and free will writing
• Tech scheme, eye care, and shopping vouchers
• Employee assistance program and 24/7 GP access through Smart Health

Lookers is an equal opportunities employer committed to a discrimination-free, inclusive workplace. Employment checks, including employment history, address, credit, criminal record, and driving license verification, will be conducted if your application is successful.