Service Advisor

Tru Talent; United Kingdom; On-site; GBP 33,000 - 39,000; Full time

Job summary

A vehicle service company in Avonmouth seeks a Service Advisor to manage customer bookings and provide crucial support in a busy workshop environment. Ideal candidates will have experience in customer service and strong communication skills. This full-time role offers a competitive salary and uncapped commission based on service contract sales.

Benefits

Uncapped commission available

Manufacturer and in-house training

Clear career progression routes

Friendly team environment

Qualifications

• Experience in a service advisor or customer-facing automotive role.
• Confident using computer systems and handling admin tasks.
• A proactive and customer-focused attitude.

Responsibilities

• Manage incoming service bookings and customer enquiries.
• Coordinate repair schedules and liaise with workshop staff.
• Advise customers on repair timelines, costs, and additional work.
• Process paperwork accurately for job cards and invoicing.
• Provide a high level of customer service at all times.

Skills

Strong communication skills

Organisational skills

Customer-focused attitude

Tools

Kerridge or other DMS system

Job description

Overview

Service Advisor (£36,000+)

Location: Avonmouth, Bristol

Salary: £32,500 per annum

OTE: £36,000

Hours: 40 hours per week.

Job Type: Permanent

Benefits:

• Uncapped commission available through service contract sales
• Manufacturer and in-house training
• Clear career progression routes
• Friendly, well-established team environment

Join a busy, well-regarded commercial vehicle workshop in Avonmouth as a Service Advisor / Customer Service Advisor / Service Receptionist. This is a great opportunity to take on a stable, full-time role with strong earning potential through upselling service contracts. You\'ll be the key link between customers and the workshop, making sure everything runs smoothly and customer service stays top notch.

Key Responsibilities

• Manage incoming service bookings and customer enquiries
• Coordinate repair schedules and liaise with workshop staff
• Advise customers on repair timelines, costs, and any additional work
• Process paperwork accurately for job cards, invoicing, and warranty claims
• Sell service plans and additional products when appropriate
• Provide a high level of customer service at all times

Skills and Qualifications

Essential

• Experience in a service advisor or customer-facing automotive role
• Strong communication and organisational skills
• Confident using computer systems and handling admin tasks
• A proactive and customer-focused attitude

Desirable

• Experience within a commercial vehicle or HGV environment
• Kerridge or other DMS system knowledge
• Full UK driving licence

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