Service Advisor

Citygate Automotive Limited; Twickenham; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Training academy access

Pension

Employee discounts

Wellbeing portal

Cycle to work

Job summary

Citygate Automotive Limited is seeking a Service Advisor in Twickenham to be the main contact between customers and our workshop teams. You will arrange servicing, advise on repairs, and manage customer communications to ensure a smooth service experience.

The role emphasizes excellent customer service, upselling where appropriate, and maintaining proactive updates with customers throughout the vehicle’s maintenance cycle.

Qualifications

• Experience in a similar role and proven customer service skills.

Responsibilities

• Arranging and booking servicing appointments via telephone and email.
• Provide advice on repairs or additional work and be the point of contact for the customer during their vehicle’s time in the workshop.
• Provide updates and consult with customers on repairs or maintenance.
• Create invoices and discuss completed work with the customer, rescheduling future services as needed.

Skills

Customer service

Upselling

Communication

Job description

Service Advisor Citygate SEAT/Cupra, Twickenham OTE:£45,000 uncapped

Role overview

As a Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024.

Key responsibilities

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

What’s in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Electric Vehicle (EV) Training levels 1- 4 for specific roles
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. We expect our Service Advisors to demonstrate some skills that will prove very beneficial in the position, including:

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.