Service Advisor

RPM Independent Porsche Specialist Ltd; Tring; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

Specialist Porsche environment

Job summary

RPM Technik – Independent Porsche Specialists in the UK seeks a Service Advisor to support the Retail Workshop. You will work with Technicians, Parts Managers and Front‑of‑House to ensure a smooth client journey and workshop efficiency.

The role focuses on accurate estimates, CRM bookings, and proactive client communication. The ideal candidate has substantial service-advisor experience with premium brands and strong organisational skills, in a fast-paced environment.

Qualifications

• Experience working with premium brands such as Porsche, BMW, Mercedes‑Benz, Audi, VW, Jaguar or Land Rover.
• Strong customer service mindset with the ability to manage client expectations.
• Familiarity with dealer management systems (CRM, DMS) is a plus.

Responsibilities

• Prepare and issue detailed estimates with health checks.
• Manage CRM bookings and proactive client communications.
• Greet clients at drop-off, ensuring excellent engagement.
• Cover front desk and phone duties during breaks.
• Process administrative tasks and issue invoices when needed.
• Attend daily team meetings and report to Aftersales Manager.
• Ensure work complies with safety and industry guidelines.
• Support service and parts operations to boost client satisfaction.

Skills

Premium brands

Customer service

CRM experience

Communication

Organisational skills

Job description

Service Advisor

Location: Tring, Hertfordshire
Company: RPM Technik – Independent Porsche Specialists

About RPM Technik

RPM Technik is one of the UK’s leading independent Porsche specialists, renowned for our exceptional service, sales, restoration, upgrades, and track day support. We operate in a fast-paced, dynamic environment with an entrepreneurial spirit, dedicated to providing outstanding experiences for Porsche enthusiasts. Established in 2001, the company employs 30 staff members.

To support our growth plans, we are recruiting a Service Advisor to collaborate with the Service Manager. This role offers a unique opportunity to work at an independently owned Porsche specialist.

If you are currently in a service role at a main dealership (whether official or unofficial) and are looking to join an energetic, supportive, and forward-thinking team, this is a fantastic chance to elevate your career in a fun and rewarding environment, working with one of the world’s most prestigious automotive brands.

Role Overview

As a Service Advisor, you will play a pivotal role in the daily running of our Retail Workshop. This is a hands‑on position that involves close collaboration with Technicians, Parts Managers, and the Front‑of‑House team to ensure a seamless Client journey and workshop efficiency.

You will be responsible for maintaining the highest levels of client satisfaction, delivering clear and accurate estimates, managing CRM bookings, and supporting both service and parts operations. This varied and rewarding role offers excellent scope for someone looking to develop their career within a highly respected independent Porsche specialist.

Key Responsibilities

• Prepare and issue detailed and simplified estimates, including VHC (Vehicle Health Check) findings.
• Manage CRM system for proactive Client bookings (e.g. winter servicing campaigns).
• Welcome and assist clients with service drop-offs, ensuring excellent client engagement.
• Provide front desk and telephone coverage during holiday periods and lunch breaks.
• Perform administrative tasks and produce invoices as required.
• Attend and contribute to daily morning team meetings.
• Report to the Aftersales Manager
• Ensure all vehicle repair and service work is carried out in accordance with legal, safety, and best‑practice guidelines.
• Help maintain and enhance client satisfaction and retention.

Candidate Requirements

• Applicants must have substantial experience as a Service Advisor within a dealership or independent specialist working with Premium brands such as Porsche, BMW, Mercedes‑Benz, Audi, Volkswagen, & Jaguar or Land Rover.
• Knowledge of the Porsche brand and models is desirable, but not essential.
• Experience using Dragon2000 DMS or similar dealer management systems is beneficial but not essential.
• Strong communication and organisational skills.
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Excellent attention to detail with a proactive, client‑focused attitude.

What We Offer

• Competitive salary (dependent on experience).
• Company Pension Scheme.
• The opportunity to work with a passionate, skilled team in a specialist Porsche environment.