Service Advisor

Retail Renault Group UK Ltd.; Swansea; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Salary and progression

ECOS car scheme

Family car scheme

Pension scheme

Share incentive scheme

Staff discounts

Cycle-to-Work

Gym membership

Leave entitlement

Job summary

Renault Swansea is seeking an experienced Service Advisor to join our busy dealership in Swansea. You will guide customers through the servicing process, provide cost and time estimates, and arrange courtesy cars while keeping customers informed of progress.

Join a team that prides itself on excellent customer care, with a competitive salary and range of car schemes and benefits on offer. A clean UK driving licence is essential for this role.

Qualifications

• Previous experience as a Service Advisor in a busy dealership.
• Deliver outstanding customer service and upselling.
• Good mechanical awareness and understanding of cars and parts.
• Excellent time management and organisation.
• Experience with CDK Drive, Kerridge or SAF is advantageous.
• A clean UK driving licence (essential).

Responsibilities

• Guide customers through service booking and workshop intake.
• Explain costs, timescales and arrange courtesy cars.
• Liaise with technicians and keep customers updated on progress and invoicing.

Skills

Service advisory

Customer service

Mechanical awareness

Time management

Upselling

CDK Drive

Kerridge

SAF

Driving licence

Tools

CDK Drive

Kerridge

SAF

Job description

Renault Swansea is looking for an experienced Service Advisor to join our busy dealership on Fendrod Way, Swansea (SA7 9DG). You’ll be joining a Service team that prides itself on providing excellent customer care.

Why join us

• A basic salary of £29,870 pa OTE £37,344pa (includes Saturday overtime)
• Access to a salary‑sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high‑spec models.
• A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high‑spec models.
• Car insurance is included on both of these car schemes
• 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
• Pension scheme which includes permanent health insurance and death-in-service benefit schemes
• Share Incentive Scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free Mortgage and pension advice seminars
• Cycle‑to‑Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Opportunities to progress your career and excellent Manufacturer training

What You’ll Be Doing

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing

What You’ll Bring

• Previous experience in a Service Advisor role
• Ability to deliver an outstanding customer experience
• Good mechanical awareness and understanding of cars and parts
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Assertive and able to handle difficult situations
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

Working pattern

You’ll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)