Service Advisor

Lithia; North East; On-site; GBP 29,000 - 42,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Family Leave Policies

Salary sacrifice car

Volunteer day

Long service milestones

Career development and training

Cycle to work scheme

High street discounts

Employee referral program

Diversity & inclusion

Equal opportunities employer

Job summary

Evans Halshaw Renault in Durham is seeking a Service Advisor. The role focuses on delivering seamless, transparent aftersales experiences, promoting vehicle health checks, service plans, and add-on products.

A strong customer-service mindset and proactive sales approach are essential for driving revenue while maintaining high CSI scores. You will work closely with technicians, manage bookings, and keep customers informed throughout the service journey, contributing to both individual and team

Qualifications

• Dedicated to providing incredible service and meeting KPIs in a fast-paced environment.
• Digitally competent with strong working knowledge of MS Office and dealership IT platforms.
• Meticulously organized with the ability to schedule work and balance customers with workshop teams.
• Confident communicator able to capture customer details accurately while upselling.

Responsibilities

• Act as a key contact for service customers from check-in to post-visit follow-up.
• Promote Service Care Plans and upsell aftercare products.
• Collaborate with technicians to ensure timely repairs and keep customers updated.
• Manage courtesy car bookings, collections/deliveries and appointment scheduling.
• Upsell available extras and value products to maximise service revenue.

Skills

Customer service

Sales mindset

MS Office

Dealership IT platforms

Communication

Tools

Microsoft Office

Job description

Evans Halshaw Renault, Durham

Basic salary of £28,665 with an OTE of £41,807, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Service Advisor at Renault, you’ll be the trusted link between our customers and workshop, ensuring every visit is seamless, transparent, and stress‑free. With a strong focus on customer care and aftersales performance, you’ll help maximise revenue through Vehicle Health Checks, service plan sales and additional aftercare products.

Working with Renault means joining a brand that’s built its reputation on reliability, innovation and commitment to exceeding customer expectations. You’ll play a vital role in delivering the highest standards of service whilst being supported by a team that’s committed to your development and success. We’re looking for a Service Advisor who combines great people skills with a proactive sales mindset, someone who thrives in a fast‑paced environment and is confident in building lasting trust with our customers.

Your Journey as a Service Advisor:

• Act as a key point of contact for our service customers, guiding them through their service journey from check‑in to post‑visit follow‑up
• Build genuine trust by having an in‑depth understanding of each customer’s needs and advising them on safety‑critical repairs, maintenance work and manufacturer recommendations, ensuring they receive a clear understanding of the care their vehicles deserve
• Confidently promote and sell red and amber work identified through the electronic vehicle health check, helping customers make informed decisions that keep their vehicles safe, legal and roadworthy
• Proactively support customer retention by promoting Service Care Plans, forward‑booking future work and offering tailored aftersales solutions
• Collaborating closely with our skilled Technicians to ensure efficient and timely repairs that exceed customer expectations, keeping customers fully updated along the way
• Manage service functions such as courtesy car bookings, collections/deliveries and effective appointment scheduling to keep operations running smoothly
• Building your knowledge and expertise on our products and services, ensuring you build a genuine passion for the brand and are motivated to represent it with pride and excellence
• Contribute to both individual and team performance targets across labour sales, VHC conversions, service plan sales and CSI scores
• Keeping our customers fully informed of all available extras, accessories and value products, whilst maximising the opportunity to upsell

Do you have what it takes to be an Evans Halshaw colleague?

• Dedicated to providing an incredible service, fuelled by a genuine a passion for making our customers happy!
• Driven to exceed expectations and consistently achieve fantastic results through meeting KPIs and deadlines in a fast‑paced environment
• Digitally competent, with strong working knowledge of Microsoft Office and dealership IT platforms.
• Meticulously organised, with the ability to effectively schedule work, balancing flexibility with our customers and workshop colleagues
• A confident communicator who can capture customer details accurately while identifying opportunities to sell and upsell products and services
• Passionate for our industry, the people who work in it and the people we serve

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry‑leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.