Service Advisor

XtremeStrategySource; Stoke-on-Trent; On-site; GBP 28,000 - 32,000; Full time

Job summary

Join a leading automotive retailer as a Service Advisor and deliver exceptional customer service. This role is pivotal in ensuring customer satisfaction throughout their service experience. Enjoy a competitive salary, career development opportunities, and an extensive benefits package that includes generous holiday allowances and discounts.

Benefits

25 days holiday (rising with service)

Exclusive discounts & cashback with top retailers

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer facing service experience is essential.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Build trusted relationships with customers.
• Manage customer expectations throughout the service process.
• Upsell additional services and products.
• Follow up with customers post-service.

Skills

Customer service

Upselling

Job description

Vertu Ford Stoke

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you at Vertu Ford Stoke to join our well-established and thriving team as a Service Advisor!

Salary: £30,000 basic + fantastic company benefits
Hours: Monday to Friday, 8 AM – 6 PM, plus 1 in 4 Saturday mornings

What does the role involve?

As a Service Advisor, you’ll be the face of our aftersales department, ensuring our customers receive first-class service. Your role will include:

• Building trusted relationships with customers, ensuring their experience is second to none
• Managing customer expectations and keeping them informed throughout their vehicle’s service or repair
• Upselling additional services and products where appropriate
• Following up with customers to ensure they’re delighted with the work carried out

Who are we looking for?

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Previous experience within the role would be beneficial but is not essential.

Why join us?

• Career development – we invest more in colleague training than any other motor retailer
• Exciting and dynamic role – be the key link between our customers and the workshop
• Career development – we invest more in colleague training than any other motor retailer
• Fantastic benefits package, including:
  • 25 days holiday (rising with service) + bank holidays
  • Exclusive discounts & cashback with top retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity

Ready to join a business that values your growth and success?

If you’re ready to take the next step in your career, apply today!

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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