Service Advisor

Ethos Foundation; Stockport; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in the automotive sector is seeking a passionate Service Advisor in Stockport. You'll ensure a seamless customer experience by guiding clients through the service process and maintaining clear communication between customers and the technical team. With uncapped commission opportunities and a competitive salary, this role offers a fantastic avenue for growth in your career.

Benefits

Commission on service plan sales

Monthly performance bonus

Ongoing training

Supportive working environment

Career growth opportunities

Qualifications

• Experience working as a Service Advisor in a dealership.
• Strong organisational and communication skills required.
• Ability to work under pressure during peak hours.

Responsibilities

• Welcoming customers into the service department.
• Booking in vehicles and updating customers.
• Identifying opportunities to upsell service plans.

Skills

Customer service

Communication

Organisational skills

Pressure management

Tools

Dealer management systems

Job description

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Service Advisor - Automotive Dealership

Location: Stockport

Salary: £28,165.28 basic + commission + bonus

OTE: Approx. £37,765 (uncapped service plan commission)

Hours: Rota basis - either 8:00am-5:30pm or 8:30am-6:00pm

Saturdays: 1 in 3, 8:30am-1:00pm

Average weekly hours: 44

If you're someone who loves delivering great service, has a passion for the motor industry, and thrives in a fast-paced environment, then this Service Advisor role in Stockport could be just what you're looking for.

We're looking for someone who's confident speaking with customers, comfortable handling a busy workload, and understands the importance of clear communication between the service desk, workshop, and customers. You'll be the key link between the customer and our technical team, helping to make the process as smooth and straightforward as possible.

What You'll Be Doing

• Welcoming customers into the service department and guiding them through the process
• Booking in vehicles, raising job cards, and updating customers throughout
• Communicating clearly with the workshop to ensure accurate timelines and expectations
• Identifying opportunities to upsell service plans and additional products
• Completing paperwork and system updates with accuracy
• Delivering a positive customer experience from start to finish
  
  

What We're Looking For

• Experience working as a Service Advisor in a dealership or similar environment
• Strong organisational and communication skills
• A confident, customer-first approach
• Ability to work well under pressure, especially during peak hours
• Comfortable using dealer management systems (training can be provided)
• A positive, team-oriented attitude
  
  

What You'll Get In Return

• A competitive basic salary of £28,165.28
• Commission on service plan sales - uncapped earning potential
• Monthly performance bonus - based on gross profit and customer satisfaction scores
• On-target earnings of approximately £37,765
• A supportive working environment with ongoing training
• A rota-based working pattern to support work-life balance
• Opportunities for career growth within the dealership
  
  

This is a great opportunity for someone who's looking to take the next step in their aftersales career with a company that values your input and rewards your success.

Ready to take the wheel? Apply now and let's get you on the road to your next role.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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