Service Advisor

Vertu Motors plc; Orpington; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share Incentive Scheme

Pension plan

Enhanced maternity and paternity

Continuous training and development

Job summary

Vertu Ford Orpington is seeking an experienced Service Advisor to join a supportive team at one of the UK’s largest motor retail groups. You will be the bridge between customers and the workshop, ensuring customers feel informed, valued and confident throughout their visit.

The role emphasizes building relationships, clear communication, and creating a welcoming environment for customers, with a basic salary of £35,000 OTE £40,000 plus benefits.

Qualifications

• Experience as a Service Advisor within the automotive industry.
• Confident communicating with a wide range of people in a supportive, respectful manner.
• Proactive approach to meeting targets, time management and staying calm during peak periods.
• Confident using computer systems and managing multiple tasks.

Responsibilities

• Setting clear expectations and guiding customers through each stage of their vehicle’s service or repair.
• Giving regular updates in a communication style that works best for the customer.
• Identify opportunities to offer additional products or services that may benefit the customer.
• Follow up after work is completed to ensure satisfaction.

Skills

Experience as a Service Advisor

Communication with diverse customers

Time management

Computer systems navigation

Job description

Vertu Ford Orpington

At Vertu Ford Orpington, we’re excited to offer an opportunity for an experienced Service Advisor to join our established and supportive team. If you’re looking to grow your career with one of the UK’s largest and most secure motor retail groups, this could be the role for you.

We are offering a basic salary of £35,000 OTE £40,000 plus company benefits. Your working hours will be 8am-6pm Monday to Friday and 1 in 4 Saturday mornings

Why this role matters

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

What You’ll Do

• Setting clear expectations and guiding customers through each stage of their vehicle’s service or repair
• Giving regular updates in a communication style that works best for the customer
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction

What We’re Looking For

• Experience as a Service Advisor within the automotive industry
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• A proactive approach to meeting targets, managing your time and staying calm during peak periods
• Confident using computer systems and managing multiple tasks

What We Offer You

We invest more in colleague development than any other motor retailer—so your growth matters to us.

You Can Look Forward To

• 25 days holiday, rising with length of service, plus bank holidays
• Access to our online rewards platform with cashback and retailer discounts
• Preferential service rates
• Colleague purchase scheme
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternity benefits
• Continuous training and development to support your career journey

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.