Customer Service Advisor (Newcastle upon Tyne)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their Broadband Technical Team in Newcastle upon Tyne. This role is perfect for those who enjoy solving problems and helping others, with no specific experience required. You'll engage with customers over the phone, addressing their broadband-related inquiries and providing solutions. The position offers flexibility in scheduling and a supportive culture with tailored training. With a competitive salary and excellent benefits, this is a fantastic opportunity to grow your career in a dynamic environment.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers with simple router questions and complex issues.

Skills

Problem-solving

Customer service

Communication

Technical troubleshooting

Job description

Social network you want to login/join with:

Customer Service Advisor (Newcastle upon Tyne), Newcastle-upon-Tyne, Tyne and Wear

Client:

EE

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Where: EE North Tyneside OR EE Gosforth

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers all the way.

You don’t need specific experience to join us. If you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your personal needs.

What’s in it for you?

• Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 via telephone or video, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay within the first year, for all parents.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and growth.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to give back to the community.
• Optional Private Healthcare and Dental insurance.

Join a great team with supportive culture and tailored training. What are you waiting for?