Service Advisor

CMV Group; Malvern; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a premium car dealership where your customer service skills will shine. As a Service Advisor, you will be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role offers a fantastic opportunity to grow your career in a supportive environment, with ongoing training and a focus on employee wellbeing. Enjoy competitive pay, community involvement, and a vibrant workplace culture. If you're passionate about providing exceptional service and eager to be part of a successful team, this is the perfect opportunity for you.

Benefits

Competitive salary

Ongoing training and development

Wellbeing activities

Discounted health insurance

Team building events

Annual company dinners

Qualifications

• Strong interpersonal and communication skills are essential.
• Trade qualification or relevant industry experience preferred.

Responsibilities

• Greet and assist customers to determine their needs.
• Document customer needs accurately via repair orders.
• Prepare and invoice customer jobs in a timely manner.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Administrative Skills

Education

Year 12 or equivalent

Trade qualification

Job description

Mercedes-Benz Unley, 363 Unley Road, Malvern, South Australia, Australia Req #674

Thursday, 8 May 2025

About the company

Mercedes-Benz is a premium passenger car dealership, a subsidiary to the CMV Group of companies. As an equal opportunity employer, Mercedes-Benz seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience.

The position

We are seeking an enthusiasticService Advisorto fill a full-time permanent position, working Monday to Friday. You will be the first point of contact for our customers, ensuring we are delivering an exceptional high level of customer service through accurate interpretation and prompt resolution for all repairs and maintenance, with a professional personality. This role offers opportunity to learn, grow and advance your career with an exciting, vibrant and growing company.

What we can offer you – Amazing Employee Benefits

• Competitive and above award rate.
• Ongoing training and development opportunities, build a successful long term career
• Focus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program, wellbeing activities
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.
• Recognition & contribution to national charity days, staff morning teas, lunches and team building events.
• Opportunities to support community partnerships with our Group CMV Foundation
• Enjoy annual company dinners and picnics

Duties & Responsibilities

• Greet and assist customers in person or by phone to determine the customer’s needs and vehicle data
• Document customer needs accurately via repair orders and define the scope and type of work required
• Present service offers to customers, and offer additional services, benefits and/or parts at every opportunity
• Book appointments according to customer needs and workshop utilisation capacity
• Liaise with service technicians & follow up on customer vehicles during the course of the repair
• Quote, clarify method of payment and communicate to our customers any additional repairs where required
• Prepare and invoice customer jobs in an accurate and timely manner
• Handle and process warranty/contract maintenance claims
• Ensure customer service matters are dealt with promptly and efficiently
• Practice and promote company WHS policies and processes at all times

Skills & Experience

• Year 12 or equivalent
• Trade qualification or demonstrated industry experience preferred
• Sound administrative & clerical skills and organisational skills
• Strong interpersonal, communication and attention to detail
• Ability to thrive in a fast-paced environment, to work autonomously and as a team

If you have the skills and experience necessary and want to become an important part of our successful team, then please click apply to submit your cover letter and resume.

If you have the skills and experience necessary and want to become an important part of our successful team, then please click apply to submit your cover letter and resume.

Current CMV employees, please apply through your internal career site.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.

• Job family Individual Contributor
• Pay type Salary
• Required education Senior secondary school
• Mercedes-Benz Unley, 363 Unley Road, Malvern, South Australia, Australia