Service Advisor

Hedin Automotive London; London Borough of Croydon; On-site; GBP 41,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Employee assistance program

Pension plan

Long service awards

Job summary

Mercedes-Benz Croydon is recruiting a Service Executive to be the main contact for customers, managing service processes and delivering exceptional service. The role requires experience in a busy automotive aftersales environment and strong organisational skills, with CRM and service-management software proficiency.

Working hours are 45 per week, Monday to Friday, with Saturdays on a rota basis for time off in lieu.

Qualifications

• Proven experience in an aftersales role within a busy automotive department.
• Excellent organisational abilities and ability to manage multiple tasks.
• Clear and effective communicator with rapport-building skills.
• Proficiency in using CRM and service management software.
• Right to work in the UK and a full UK driving licence.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.
• Retail invoicing.

Skills

Customer service

CRM software

Communication

Job description

Join the team at Hedin Automotive Mercedes-Benz Croydon......

An exciting opportunity has arisen at Mercedes-Benz of Croydon for an experiencedService Executive. This role is integral to delivering exceptional customer service and supporting our service department to meet and exceed customer expectations.

• Basic salary with an OTE of up to £41,000 - £44,485

Overview of role:

The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.

Key Responsibilities of the Service Executive

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.
• Retail invoicing.

Ideal Candidate Profile

We are searching for a candidate who has:

• Proven experience in an aftersales role within a busy, fast-paced automotive department
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
• Proficiency in using CRM and service management software
• Dedication to maintaining high standards of customer satisfaction and service excellence
• Right to work in the UK
• Full UK manual driving licence

Summary of role

• Location: Mercedes-Benz and smart – Croydon, CR0 3JP

• Working Hours: 45 hours per week

• Schedule: Monday to Friday, 8:00am to 6:00pm, regular Saturdays on a rota basis for time off in lieu

What we offer.....

• Basic salary with an OTE of up to £41,000 - £44,485
• 25 daysannual leave plus bank holidays
• Long service awards
• Life insurance
• Employee assistance program offering support on wellbeing and finances
• Exceptional rates for vehicle service and maintenance for you and your family
• Enrolment in an employee pension plan

Hedin Automotive conducts thorough employment checks, including work authorisation and address verification as part of our recruitment process.

Discover more about Hedin Automotive and the opportunities available by visiting our website at