Service Advisor

Hedin Automotive Mercedes-Benz; London Borough of Croydon; On-site; GBP 41,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

Long service awards

Life insurance

Employee assistance programme

Pension scheme

Vehicle service discounts for you and

Job summary

Hedin Automotive Mercedes-Benz is seeking a Service Executive to act as the main customer contact, ensuring outstanding service at every stage of the journey. You will manage service scheduling, liaise with technicians, and provide accurate repair details and options.

The role requires proven aftersales experience, strong organisational skills, and excellent communication to deliver a superior customer experience. UK work rights and a full driving licence are essential.

Qualifications

• Proven experience in an aftersales role within a busy automotive department.
• Exceptional organisational abilities with capacity to manage multiple tasks in high-pressure environments.
• Clear and effective communicator with talent for building rapport and delivering an excellent customer experience.

Responsibilities

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.
• Retail invoicing and related aftersales tasks.

Skills

Customer service

Communication

Time management

Sales skills

Organisational skills

Rapport building

Tools

CRM system

Service management software

MS Office

Job description

The Service Executive position demands a customer-focused individual who excels in communication and is proficient in managing service processes. This role involves acting as the main point of contact for our customers, ensuring they receive exceptional service at every stage of their journey with us.,

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes effectively.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.
• Retail invoicing.
  Proven experience in an aftersales role within a busy, fast-paced automotive department
• Exceptional organisational abilities with a proven capacity to manage and prioritise multiple tasks in high-pressure environments
• Clear and effective communicator with a talent for building rapport and creating an excellent overall experience for customers
• Proficiency in using CRM and service management software
• Dedication to maintaining high standards of customer satisfaction and service excellence
• Right to work in the UK
• Full UK manual driving licence
  Basic salary with an OTE of up to £41,000 - £44,485
• 25 days annual leave plus bank holidays
• Long service awards
• Life insurance
• Employee assistance program offering support on wellbeing and finances
• Exceptional rates for vehicle service and maintenance for you and your family
• Enrolment in an employee pension plan