Automotive Service Executive - Customer Focused Role

Hedin Automotive London; London Borough of Croydon; Sur place; GBP 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Life insurance

Employee assistance program

Pension plan

Long service awards

Résumé du poste

Mercedes-Benz Croydon is recruiting a Service Executive to be the main contact for customers, managing service processes and delivering exceptional service. The role requires experience in a busy automotive aftersales environment and strong organisational skills, with CRM and service-management software proficiency.

Working hours are 45 per week, Monday to Friday, with Saturdays on a rota basis for time off in lieu.

Qualifications

• Proven experience in an aftersales role within a busy automotive department.
• Excellent organisational abilities and ability to manage multiple tasks.
• Clear and effective communicator with rapport-building skills.
• Proficiency in using CRM and service management software.
• Right to work in the UK and a full UK driving licence.

Responsabilités

• Deliver exceptional customer service by understanding customer needs and expectations.
• Manage service appointment scheduling and vehicle check-in processes.
• Liaise with technicians and service teams to provide accurate time estimates and repair details to customers.
• Handle customer inquiries and provide expert advice on service and repair options.
• Ensure all documentation is complete and accurate, and maintain customer records meticulously.
• Adhere to Mercedes-Benz service standards and guidelines to maintain brand integrity.
• Present and sell additional repairs to customers.
• Retail invoicing.

Connaissances

Customer service

CRM software

Communication

Description du poste

Mercedes-Benz Croydon is recruiting a Service Executive to be the main contact for customers, managing service processes and delivering exceptional service. The role requires experience in a busy automotive aftersales environment and strong organisational skills, with CRM and service-management software proficiency.

Working hours are 45 per week, Monday to Friday, with Saturdays on a rota basis for time off in lieu.