Service Advisor

Vertu Motors plc; Lichfield; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer in the UK is seeking a Service Advisor for its Lichfield dealership. This role focuses on building strong customer relationships and ensuring high levels of satisfaction throughout vehicle servicing. Candidates with prior customer service experience are encouraged to apply for this exciting opportunity that offers a competitive salary and an array of benefits.

Benefits

25 days holiday plus bank holidays

Access to cash back and discounts at retailers

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity benefits

Qualifications

• Previous customer-facing service experience is essential.
• Skills in meeting targets and deadlines important.
• Experience in a similar role is beneficial but not essential.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and maintain communication throughout service.
• Upsell additional products and follow up for satisfaction.

Skills

Customer focus

Communication skills

Relationship maintenance

Ability to work in a fast-paced environment

Job description

Vertu Vauxhall Lichfield

Here at Vertu Vauxhall Lichfield, we have a fantastic opportunity for a Service Advisor to join our well-established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,000 basic salary plus company benefits.

Role Overview

The Service Advisor role is one of the most exciting and important roles in our dealership. You understand that customer service isn’t just about providing a service – it’s about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations, maintaining communication throughout the service or repair of their vehicle, upselling additional products, and following up with the customer to ensure satisfaction with the work carried out.

Candidate Requirements

We are looking for candidates with previous customer-facing service experience; this is essential for consideration. Customer focus, relationship maintenance, and communication skills are of paramount importance, as is the ability to work in a fast-paced environment while meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

Benefits

We pride ourselves on investing more in our colleagues' personal development than any other motor retailer. Successful candidates can look forward to ongoing training opportunities, career progression, and a range of benefits, including:

• 25 days holiday rising with length of service plus bank holidays
• Access to our online rewards platform offering cashback and discounts at multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity benefits

Apply today to be considered for this vacancy. If successful, employment checks including verification of recent employment, address, credit history, and criminal record will be conducted prior to your start date.