Customer Service Advisor

ADECCO; Loughborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor in Loughborough for a full-time role. The position involves enhancing customer experiences, managing accounts, and direct communication across various channels. Competitive pay, a supportive environment, and long-term growth opportunities are included. Ideal candidates are proactive and possess strong interpersonal skills, looking for a rewarding challenge within a dynamic team.

Benefits

20 days annual leave and 8 days bank holiday

Access to a discount voucher portal

24/7 support helpline

Responsibilities

• Handle customer accounts, orders, queries, and complaints across channels.
• Prioritize tasks and seek guidance from seniors as needed.
• Adapt to changing demands and maintain attention to detail.

Skills

Strong interpersonal skills

Effective communication abilities

Proficiency in Microsoft Office

Excellent time management

Multitasking abilities

Positive attitude

Reliability

Desire to learn and grow

Job description

Customer Service Advisor

Location: Loughborough

Pay: £12.21 an hour

Hours: Full time, Mon-Fri

12 month Maternity cover with the potential for permanent in the future

Responsibilities:

• Create an excellent customer experience by effectively handling customer accounts, orders, queries, and complaints through various communication channels (telephone, email, Live chat, WhatsApp).


• Take ownership of daily tasks and prioritise them to ensure timely and accurate completion, seeking guidance from the senior team when needed.


• Be adaptable and flexible, switching tasks as directed by seniors based on daily demands and available resources.


• Evaluate and manage your own work, maintaining attention to detail and confidentiality.


• Demonstrate excellent communication skills in both verbal and written interactions.


• Work efficiently under pressure, meeting tight deadlines without compromising quality.


• Proactively drive change and problem-solve with initiative.

Qualifications and Skills:

• Strong interpersonal skills with confident and effective communication abilities.


• Proficiency in Microsoft Office and eagerness to learn new systems.


• Ability to work autonomously as well as collaboratively within a team.


• Excellent time management and multitasking abilities.


• Positive attitude, reliability, and a strong desire to learn and grow.

Why work with our client:

• Enjoy 20 days annual leave, 8 days bank holiday, and a competitive pension scheme.


• Long-term opportunity for career growth and development.


• Perks at work - access to a discount voucher portal and points to spend.


• Support programme with a 24/7 helpline and eye care vouchers.

If you possess these qualities and skills and are looking for a challenging yet rewarding opportunity in customer service, as part of a great team, we would love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.