Service Advisor

Marshall Motor Group; Leicester; Hybrid; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Discounts on servicing and purchases

Exclusive shopping perks

25 days + bank holidays

Job summary

Marshall SEAT Leicester is seeking a motivated Service Advisor to join the Aftersales team. The role is full-time (45 hours per week, Saturday mornings on a rota) and places you at the frontline between customers and the workshop, ensuring a smooth journey from booking to collection.

You will build lasting relationships, promote maintenance and service plans, and benefit from extensive manufacturer training and an uncapped bonus structure.

Qualifications

• Must have customer service experience; automotive background a plus.
• Excellent communication and organisational skills.
• Able to manage workload and use systems to update customers.

Responsibilities

• You will be the crucial link between customers and the workshop, managing bookings and the handover from check-in to collection.
• Welcome customers at front of house, keep them informed and follow up to maintain relationships and satisfaction.
• Complete admin tasks efficiently and advise on future vehicle needs, maintenance plans and service intervals.

Skills

Customer service

Communication

Organised

Job description

About The Role

Service Advisor

Marshall SEAT LeicesterBasic £31,348 | OTE £41,550 Uncapped;25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks.

Full-time | 45 hours per week, including Saturday mornings on a rota basis

Join one of the UK's fastest-growing automotive brands

Are you passionate about delivering exceptional customer service and looking to take the next step in your automotive career?

Marshall SEAT & CUPRA Leicester is looking for a motivated and customer-focused Service Advisor to join our thriving Aftersales team. This is a fantastic opportunity to become part of one of the UK's leading automotive groups while working with CUPRA, one of the fastest-growing and most exciting vehicle brands in the market today.

As the first point of contact for our customers, you'll play a vital role in delivering an outstanding customer journey, building lasting relationships and ensuring every vehicle visit runs smoothly from start to finish.

Why Join Marshall SEAT & CUPRA Leicester?.

• Work with CUPRA, one of the UK's fastest-growing automotive brands


• Join an established and supportive Aftersales team led by a highly experienced Aftersales Manager committed to your development and success


• Busy and varied role, interacting with a large and diverse customer base across both the SEAT and CUPRA brands


• Battery Competence Centre on site, giving you exposure to the latest EV technology and industry-leading technical expertise


• Extensive manufacturer training and career development opportunities, helping you grow into a fully accredited CUPRA Service Advisor


• Consistently achieving monthly bonus targets, providing excellent earning potential through an uncapped bonus structure


• Be part of a team with experienced Master Technicians and specialist EV expertise, supporting exceptional customer outcomes

In this role:

• You’ll be the crucial link between our customers and the workshop, delivering a seamless and professional service from booking through to collection.
  


• You’ll welcome customers at the front of house, keep them informed throughout the process, and proactively manage follow-ups to maintain strong relationships and customer satisfaction.
  


• You’ll complete admin tasks efficiently and accurately, support customers with future vehicle needs, and act as a trusted advisor when it comes to maintenance, repairs, and service plans.

We're looking for:

• Someone with ideally an automotive background, but more importantly with the right customer service experience.


• Someone organised and detail-oriented, with excellent communication skills and the ability to manage their own workload and customer base.
  


• A team player who can handle issues professionally, keep calm under pressure, and use systems confidently to keep customers updated.
  


• Most importantly, someone who takes pride in delivering a positive experience for every customer, every time.

About us:

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career – and our company – forward.

What will we offer you for your commitment to us?

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.


• Full tailored training:2-Day Marshall Customer Service course, to get hands on with the role and ask questions in a collaborative space, setting you up for success from day one. We will also deliver a future bespoke session to ensure you are comfortable with your progress.


• Career development:Ongoing manufacturer training and development pathways across the Group.
  


• Financial security:Life insurance, contributory pension.
  


• Exclusive perks:Discounts and rewards via a dedicated employee platform.
  


• Referral bonuses:Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.