Service Advisor

Currie Motors UK Ltd; Isleworth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Loyalty Awards

Life Insurance

Employee Assistance Programme

Employee Discounts

Car Leasing Scheme

Training with Toyota Academy

Career progression opportunities

Job summary

Currie Motors UK Ltd in Isleworth is looking for a customer service representative. This role involves being a central contact for customer care, providing estimates, and organizing work schedules. Strong communication and organizational skills are essential, along with a good level of education.

The position offers a basic salary of £29,000 plus commission, along with several benefits including a Cycle to Work Scheme, life insurance, and training opportunities.

Qualifications

• Good level of general education – at least GCSE English and Maths.
• IT skills in MS Word, PowerPoint, and Excel required.
• Previous customer-focused work experience is advantageous.
• Driving Licence preferred.

Responsibilities

• Be a central point of contact for customer care.
• Provide accurate and consistent estimates to customers.
• Schedule work to meet customer requirements.
• Encourage the sale of Toyota parts and accessories.

Skills

Customer service skills

Organizational skills

Communication skills

IT skills (MS Word, PowerPoint, Excel)

Education

GCSE English and Maths

Job description

Location – Isleworth

£29,000 basic salary – plus commission

Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & 8.00am – 1.00pm on a Saturday rota (1 in 3 on a rota basis)

Duties

• Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians to ensure a seamless customer experience is provided
• Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
• Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales and manage expectations accordingly
• Introduce the customer to the appropriate technician to discuss the work being done.
• Schedule work to meet customer requirements, liaising with technicians and Bodyshop regarding job complexity and parts availability
• Track and report issues that could affect customer satisfaction or team targets
• Encourage the sale of Toyota parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
• Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists.

Personal Skills

• Extremely organised, with great attention to detail.
• Flexible, proactive and hard‑working
• Strong people skills – you’re approachable and enjoy assisting colleagues
• Curious, keen to learn and apply your learning in helping customers and colleagues
• Thrive in a busy, high-pressure environment

Experience

• Good level of general education – at least GCSE English and Maths
• IT skills (MS Word, PowerPoint and Excel)
• Previous customer-focused work experience is advantageous; however, no specific industry experience is required
• Driving Licence (preferred)

Benefits

• Cycle to Work Scheme
• Loyalty & Long Service Awards
• Life Insurance
• Employee Assistance programme
• Employee Discounts
• Car Leasing Scheme
• Training and on-going development with the Award-Winning Toyota Academy
• Opportunity for career progression