Service Advisor

Sandal Huddersfield; Huddersfield; On-site; GBP 30,000 - 36,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team in Huddersfield. This role is crucial for delivering exceptional customer service and maximizing business potential. The ideal candidate will have experience in the retail motor industry, strong communication skills, and a passion for customer satisfaction. With comprehensive training provided, including courses at the BMW Group Training Academy, this position offers an exciting opportunity to grow and excel in a supportive environment. If you thrive in a customer-focused setting and are ready to make an impact, this role is perfect for you.

Benefits

24 days annual leave plus bank holidays

Extra paid day off for your birthday

Eligibility for car benefit scheme

Contributory pension scheme

Free staff parking

Qualifications

• Previous experience as a Service Advisor in the retail motor industry.
• Ability to maintain good communication with team members and customers.

Responsibilities

• Handle customer enquiries and progress work through the Aftersales department.
• Invoicing once work is completed and ensuring customer satisfaction.

Skills

Customer Service

Communication Skills

Retail Motor Industry Experience

Planning Skills

Job description

Join to apply for the Service Advisor role at Sandal Huddersfield.

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Your role

Are you a friendly, energetic, and resourceful person? Do you thrive in a challenging environment and enjoy delivering exceptional customer service while achieving your goals?

The importance of this key role is paramount to Sandal; being one of the largest privately owned BMW/MINI Retailers in the area, our aim is to deliver a premium service. Reporting directly to the Service Controller, you will be responsible for dealing with a wide range of customer enquiries, progressing work through our Aftersales department, and invoicing once completed.

Your profile

You will be a bright professional, with previous retail motor industry experience as a Service Advisor. You should have the ability to plan ahead and maintain good communication with team members and customers. Ensuring our business potential is maximized and exceeding customer expectations is essential. A full driving licence is required.

The training for this position surpasses that of other manufacturers, including ongoing courses at the BMW Group Training Academy on new model technology and customer service.

Rewards

• An attractive salary with bonuses, with an OTE of £36,000.
• 24 days annual leave plus bank holidays, increasing with service up to 26 days.
• An extra paid day off for your birthday.
• Eligibility for our car benefit scheme.
• Contributory pension scheme.
• Free staff parking.

If you believe you would excel in a customer service-focused environment, please apply with an up-to-date CV and a cover letter explaining why you are the right fit for our team.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other