Service Advisor

Evac Group; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and innovative solutions. As a Service Advisor, you will be the vital link between customers and service technicians, ensuring seamless service delivery and exceptional customer satisfaction. This role is perfect for a proactive and detail-oriented individual who thrives in a dynamic environment. You will manage inquiries, prepare cost estimates, and support engineers, all while maintaining accurate service records. If you are passionate about making a positive impact and eager to grow your career in a collaborative setting, this opportunity is for you!

Qualifications

• GCSEs in English, Maths, and Science required.
• Strong knowledge of MGPS and ICCP products essential.

Responsibilities

• Manage service process from consultation to completion.
• Prepare cost estimates and coordinate with engineers.
• Deliver outstanding customer service and maintain service records.

Skills

Attention to Detail

Interpersonal Skills

Organizational Skills

Customer Service

Workload Management

Education

GCSEs (A-C) in English, Maths, and Science

Tools

MGPS (Marine Growth Prevention Systems)

ICCP (Impressed Current Cathodic Protection)

Job description

Evac has been a pioneer in sustainable technologies and solutions for decades. Cathelco is part of Evac Group. Today we are the world’s leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

Role Purpose:
The Service Advisor will serve as the key point of contact between customers and service technicians. You will manage the entire service process, from initial consultation to completion, ensuring efficient and timely service delivery while providing exceptional customer service. This role requires a proactive, detail-oriented individual who can handle customer inquiries, prepare cost estimates, and coordinate with engineers and other internal teams.

Key Responsibilities:

• Onboard Service Support:
  Provide support to onboard service teams, clients, and engineers, assisting with scheduling and ensuring smooth communication.
• Cost Estimation & Explanation:
  Prepare detailed cost estimates for recommended services, clearly explaining the scope of work and labour pricing to customers.
• Service Opportunity Identification:
  Collaborate with internal and global teams to identify new service opportunities, ensuring that customer needs are met and business growth is achieved.
• Customer Service Excellence:
  Deliver outstanding customer service, handling customer inquiries and complaints professionally, and escalating issues when necessary.
• Engineer Preparation:
  Assist in the preparation of engineers for service attendances by providing all relevant information and support.
• Accurate Service Records:
  Maintain precise service records, logging service details and any recommendations for future work in the company database.
• Service Process & Procedure Support:
  Follow established service processes and procedures during service attendances, ensuring timely and efficient service delivery.
• Key Account Management:
  Act as a single point of contact for key accounts, ensuring customer satisfaction and repeat business through excellent service management.
• KPI Reporting:
  Report key performance indicators (KPIs) to the Service Manager, providing updates on service performance and ensuring targets are met.

Required Skills, Experience, and Qualifications:

• GCSEs (A-C) in English, Maths, and Science.
• Strong knowledge of MGPS (Marine Growth Prevention Systems) & ICCP (Impressed Current Cathodic Protection) products and principles.
• High level of attention to detail and the ability to manage workloads effectively under pressure.
• Excellent interpersonal skills, with the ability to build strong relationships both within teams and with customers.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

Why Join Evac Group?
At Evac, you’ll be part of a forward-thinking team working on innovative solutions that help reduce environmental footprints across industries. We value teamwork, creativity, and dedication to customer service. If you’re ready to make a meaningful impact and grow your career, we encourage you to apply!