Service Advisor

BMW Group Retail; Fornham St Martin; On-site; GBP 27,000 - 35,000; Full time

Job summary

An established industry player is seeking a Service Advisor who is passionate about creating exceptional customer experiences. In this dynamic role, you will engage with customers to understand their needs and ensure they receive outstanding service. You will collaborate with various teams to facilitate smooth operations and maintain strong customer relationships. The company is dedicated to fostering an inclusive culture and offers comprehensive training and development opportunities. Join a supportive team that values every interaction and contributes to a rewarding work environment.

Benefits

33 days holiday including bank holidays

Great pension scheme

Generous commission schemes

Mental health support

Nutritional and financial advice

Digital GP access

Birthday off

Qualifications

• Strong customer service skills and ability to build relationships.
• Effective communication skills, both verbal and written.

Responsibilities

• Understand customer needs and deliver exceptional service.
• Act as a link between customers and the workshop teams.

Skills

Customer Service

Communication

Teamwork

Resilience

Job description

Jardine Bury St Edmunds is looking for a Service Advisor.

Your role

Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit.

As a Service Advisor, you will play a critical role. It all starts with fully understanding the needs and wants of our customers and delivering a wow factor service for them.

Day-to-day:

1. Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
2. Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

Your profile:

1. Value every customer interaction, whether on email, in person, or on the phone.
2. Collaboratively work and be a self-starter.

Rewards:

1. Basic salary of £27,500 OTE.
2. We provide you with all the training and development opportunities you will need to succeed.
3. We’re committed to building a truly inclusive culture and diverse workforce.
4. 33 days’ holiday, including bank holidays and your birthday off.
5. Great pension, generous commission schemes, and reward savings.
6. You will have access to mental health support (we also have over 50 trained Mental Health First Aiders), nutritional and financial advice, and a Digital GP.