Service Advisor

Kemp Recruitment; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Service Advisor in Colchester, providing customer-focused support in a busy office. You'll manage customer accounts, oversee service department administration, and ensure high customer service standards in a vibrant workplace. This role is essential to enhancing operational efficiency within the industry.

Benefits

32 days holiday (including bank holidays)

Workplace pension scheme

Staff discount at the country store

Company sick pay scheme

Qualifications

• Previous experience in a service department.
• Strong administrative skills with high accuracy.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Raise job cards and process invoices accurately.
• Manage existing customer accounts and develop new relationships.
• Act as a contact point between customers and technicians.

Skills

Customer service

Administrative skills

Communication

Attention to detail

Proactive

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Job Title: Service Advisor
Location: Colchester
Salary: Competitive
Hours: 40 hours per week, 8am and 5pm Monday to Friday

Your New Role
We are seeking an organised and customer-focused Service Advisorto join my clients busy team in Colchester. Reporting directly to the Service Manager, you will play a key role in the efficient running of the Service Office, supporting both administrative functions and customer service delivery. This is a fantastic opportunity to be part of a well-established business working with Agricultural, Horticultural, and Crane machinery.

Key Responsibilities

• Raise job cards and process invoices accurately and efficiently
  
  
• Complete all service department administration, including timesheets, warranty paperwork, and job card processing
  
  
• Manage and maintain existing customer accounts while developing new customer relationships
  
  
• Act as a key point of contact between customers and technicians regarding repairs and servicing
  
  
• Deliver high levels of customer service and ensure communication is clear, professional, and timely
  
  

What My Client IsLooking For

• Previous experience in a service department (Agricultural, Horticultural, Automotive, or similar industries preferred)
  
  
• Strong administrative skills with a high level of accuracy and attention to detail
  
  
• Confident communicator with excellent interpersonal skills
  
  
• Proficient in Microsoft Office, particularly Word and Excel
  
  
• Comfortable working in both office and workshop environments
  
  
• Proactive, self-motivated, and able to manage multiple tasks efficiently
  
  
• Discreet and professional when handling confidential information
  
  
• Energetic, enthusiastic, and a strong team player
  
  

What My Client Offers:

• Competitive salary (plus bonus) – dependent on experience
  
  
• 32 days holiday (including bank holidays)
  
  
• Workplace pension scheme
  
  
• Staff discount at our country store
  
  
• Company sick pay scheme