Service Advisor

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits you in a dynamic organisation that values career development and innovation. Join a leading automotive brand in the UK, where you will play a crucial role as a Service Advisor within the Aftersales Team. This position offers the chance to engage with customers, maintain high service standards, and contribute to a culture of quality and efficiency. If you have a passion for customer service and a full UK driving licence, this role could be the perfect fit for you. Embrace the opportunity to grow your career in a supportive environment that values its employees and customers alike.

Qualifications

• Experience in customer-facing roles is preferred.
• Full UK driving licence is required.

Responsibilities

• Delivering the Service Core Process and Aftersales Experience.
• Engaging with customers and implementing communication strategies.
• Maintaining accurate electronic records.

Skills

Customer Service Experience

Communication Skills

Relationship Building

Job description

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Experience: Full UK Driving License & Customer Service Experience – Motor Trade Experience Preferable.

This is an exciting opportunity for an individual seeking career development in an innovative and dynamic organisation. We look forward to receiving your application and hope to work with you in securing your next role.

About the company:

Our client is one of the UK’s largest automotive brands, representing some of the most iconic car makers in the world. As part of a team of approximately 700 members, you will demonstrate behaviours that are integral to its continued success. They are passionate about the company’s heritage, future, loyal customers, and valued employees. They believe in embracing the potential of the business positively and objectively. The company strives to maintain high standards across all areas by engaging openly and transparently with employees and customers. Employees demonstrate personal discipline and energy daily to uphold these standards and are motivated to achieve both personal and business success.

Key Role Responsibilities:

As a Service Advisor, you will be a vital member of the Aftersales Team. Your responsibilities will include:

1. Delivering the Service Core Process and Aftersales Experience according to training, guidance, and expectations.
2. Engaging with and implementing a robust customer communication strategy.
3. Maintaining complete and accurate electronic records.
4. Developing effective relationships with the Workshop Team to ensure smooth information flow from front-of-house to workshop, in a timely, accurate, and clear manner.
5. Contributing to a quality culture focused on first-time fixes.
6. Utilising available tools and resources to become a specialist in your area.

Prerequisites:

• Customer-facing experience preferred
• Full UK driving licence required
• Previous motor industry experience preferred