Fleet Service Advisor

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Fleet Service Advisor to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support while managing vehicle logistics. With a focus on efficiency and customer satisfaction, you will ensure timely communication and resolution of inquiries. This position offers a unique 4on/4off shift rotation, allowing for a balanced work-life schedule. Join a company that values its employees and offers extensive benefits, including generous holiday allowances and pension contributions.

Benefits

25 days holiday increasing with service

Pension contributions up to 6%

Flexible benefits including Cycle to Work

Life assurance at 2x basic salary

Paid volunteering leave

Wellbeing resources and tools

Qualifications

• Experience in a customer-facing role, ideally in a service environment.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Answer inbound calls and provide excellent customer service.
• Manage vehicle movements and ensure timely updates to customers.

Skills

Customer Service

Communication

Time Management

Job description

Job Opportunity: Fleet Service Advisor

Join our team as a Fleet Service Advisor within Marshall Fleet Solutions (MFS). Working under the guidance of the Call Centre Manager and Fleet Service Supervisors, your main goal will be to provide excellent customer service.

Your Responsibilities:

1. Answer all inbound calls to the Customer Service Centre within KPI.
2. Ensure all warranty items are issued to correct suppliers within reasonable timescales.
3. Manage the movements of broken down vehicles and replacement vehicles (spares) to meet KPI and SLA time frames.
4. Chase suppliers for the timely completion of jobs, maintaining VOR within KPI.
5. Update system notes to reflect job statuses and log customer calls, keeping customers informed about vehicle repairs and responding promptly to queries.

What We Offer:

• 25 days holiday increasing with service.
• Pension contributions up to 6%.
• Extensive flexible benefits, including Cycle to Work.
• Life assurance at 2x basic salary.
• Paid volunteering leave.
• Access to industry-leading wellbeing resources and tools.

This position operates on a 4on/4off shift rotation, working from 12 pm to 12 am.