Service Advisor

JR United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in Bradford is seeking a Service Advisor to provide exceptional customer service and manage service appointments. The role involves liaising with customers and technicians to ensure accurate communication of vehicle concerns, while also offering a proactive approach to customer satisfaction. Join a fantastic team and enjoy a supportive work environment with excellent benefits and a bonus scheme.

Benefits

Excellent Benefits

Bonus Scheme

Qualifications

• Motivated, proactive approach to customer service.
• Excellent interpersonal and organizational skills.

Responsibilities

• Maintain excellent customer service and determine requirements.
• Liaise with customers to schedule service appointments.
• Estimate vehicle repair costs and time for repairs.

Skills

Customer Service

Interpersonal Skills

Communication

Organizational Skills

Education

IT Literacy

Tools

Kerridge

Job description

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We have an exciting opportunity for a Service Advisor to join one of Volvo’s well-known retailers based in Bradford. The safe and friendly environment boasts state-of-the-art facility, equipment, and workshop technology.

You’ll join a fantastic team and work alongside a brand who have made it their mission to make life easier, better and safer for everyone. As part of your employment, you’ll also receive excellent benefits and a bonus scheme.

You can find out more about Our story here | Volvo Cars - United Kingdom

Working hours: Monday - Friday 8.30am - 5.30pm 1 in 3 Saturdays

About this opportunity…

The Service Advisor will maintain excellent customer service by working with customers to determine their requirements, agreeing timeframes, and working with technicians to convey the customers' concerns with accurate descriptions. To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills.

• Welcoming customers and explaining the services offered
• Listening and documenting customers’ vehicle concerns and passing the information to the Technicians
• Consulting with Technicians about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the Technician if necessary)
• Liaising with customers to schedule service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating vehicle repair costs and the time it will take for repairs to be completed
• Finding new customers and marketing the car dealership services to them
• Verifying if the cars brought to the dealership have insurance coverage
• Arranging test drives with Technicians to confirm customer concerns
• Resolving possible customer complaints
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries and concerns.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Upsell and finalising invoices on completion or work carried out

What you’ll bring…

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship.