Service Administrator - Wisbech

Ford & Slater Norwich; Norwich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

22 days holiday plus statutory

Training & development opportunities

Pension

Death in Service Life Insurance

Cycle to work scheme

Employee Assistance Program

Employee of the Month

Job summary

Ford and Slater are seeking a Service Administrator / Receptionist for their Wisbech dealership. The role covers front-desk duties and service department administration, with a focus on accurate data entry and customer interactions.

The successful candidate will have IT proficiency (Excel/Word), invoicing experience an advantage, and a confident, detail-oriented approach. A full UK driving licence is preferred for occasional site-related tasks.

Qualifications

• Experience in Commercial Vehicle, Motor Trade or related sector as an Administrator or similar role.
• Experience generating invoices is an advantage.
• Confident people person with strong organisational and IT skills.
• Full UK driving licence preferred.

Responsibilities

• Meet and greet customers at reception.
• Carry out day-to-day service department administration.
• Create customer invoices from job cards data.
• Liaise with customers to obtain correct purchase orders prior to invoicing.
• Input data into various systems to keep records up to date.
• Handle incoming calls from customers.
• Maintain files in line with company and legal requirements.

Skills

Invoicing

Administration

Customer service

IT skills

Driving licence

Tools

Excel

Word

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Administrator / Receptionist in our fantastic DAF Dealership in Wisbech.

As a Service Administrator, we can offer you:

• A competitive salary (depending on your experience as a Service Administrator)
• Excellent DAF Service Administrator Training & Development opportunities - in house and manufacturer's
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee Of The Month Competition
• Employee Assistance Program
• Pension
• Death in Service Life Insurance Scheme
• Cycle to work scheme

Who are we looking for as a Service Administrator:

• You will ideally have previous experience working within the Commercial Vehicle, Motor Trade or an associated sector as an Administrator or similar role.
• Experience of generating invoices would be a distinct advantage.
• Be a confident people person. Happy dealing with individuals, organisations and businesses at all levels.
• Have an eye for detail with excellent organisational, administration and IT skills (Excel, Word etc.).
• Full UK driving licence (preferred).

The Service Administrator role / responsibilities include (but not limited to):

• Meet and greet customers at reception.
• General administration duties as required in the day to day operation of the Service department.
• Creating customer invoices from information on job cards.
• Liaise with customers to ensure correct purchase orders are obtained prior to invoicing.
• Input data into a variety of systems and databases to ensure they are kept up to date.
• Handle incoming calls from new and existing customers.
• Maintain files in line with company and legal requirements.

Working Monday to Friday, 9am - 5:30pm (including a 30 minute unpaid lunch break)

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.