Service Administrator - Wisbech

Ford & Slater; Norwich; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

22 days holiday

Pension

Death in Service Life Insurance

Cycle to work scheme

Employee Assistance Program

Training & development

Job summary

Ford and Slater is seeking a Service Administrator/Receptionist for our DAF Dealership in Wisbech. The role involves greeting customers, handling service admin tasks, and creating invoices from job cards.

The ideal candidate will have experience in administration within vehicle trade, strong IT and MS Office skills, and a full UK driving licence is preferred. Working Monday to Friday, 9am–5:30pm, with holiday entitlement and training opportunities.

Qualifications

• Experience in invoicing is a plus.
• Confidence dealing with individuals and businesses at all levels.
• Strong organisational and IT skills (Excel, Word).
• Full UK driving licence preferred.

Responsibilities

• Meet and greet customers at reception.
• General administration duties in the Service department.
• Create customer invoices from job cards.
• Liaise with customers to obtain correct purchase orders prior to invoicing.
• Input data into systems and databases to keep information up to date.
• Handle incoming calls from customers.
• Maintain files in line with company and legal requirements.

Skills

Invoice generation

Customer service

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Administrator / Receptionist in our fantastic DAF Dealership in Wisbech.

As a Service Administrator, we can offer you:

• A competitive salary (depending on your experience as a Service Administrator)
• Excellent DAF Service Administrator Training & Development opportunities - in house and manufacturer's
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee Of The Month Competition
• Employee Assistance Program
• Pension
• Death in Service Life Insurance Scheme
• Cycle to work scheme

Who are we looking for as a Service Administrator:

• You will ideally have previous experience working within the Commercial Vehicle, Motor Trade or an associated sector as an Administrator or similar role.
• Experience of generating invoices would be a distinct advantage.
• Be a confident people person. Happy dealing with individuals, organisations and businesses at all levels.
• Have an eye for detail with excellent organisational, administration and IT skills (Excel, Word etc.).
• Full UK driving licence (preferred).

The Service Administrator role / responsibilities include (but not limited to):

• Meet and greet customers at reception.
• General administration duties as required in the day to day operation of the Service department.
• Creating customer invoices from information on job cards.
• Liaise with customers to ensure correct purchase orders are obtained prior to invoicing.
• Input data into a variety of systems and databases to ensure they are kept up to date.
• Handle incoming calls from new and existing customers.
• Maintain files in line with company and legal requirements.

Working Monday to Friday, 9am - 5:30pm (including a 30 minute unpaid lunch break)

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.